Cargo Operations Manager

• Lead all aspects of cargo operational delivery at JFK, ensuring compliance with safety, security and regulatory requirements
• Maintain deep and current knowledge of US regulatory standards, including CBP, FAA, TSA and USDA, alongside IATA and IOSA requirements
• Create and embed a culture of operational excellence across the local team and supplier network
• Lead, coach and develop a team of Cargo Officers, providing clear direction, support and performance management
• Build and maintain effective working relationships with regulators, suppliers, ground handlers and internal Virgin Atlantic teams
• Manage third-party suppliers, including performance management against agreed service levels and contractual obligations
• Drive continuous improvement, operational efficiency and cost control while maintaining regulatory and product standards
• Ensure robust processes are in place for operational reporting, cost verification and supplier invoicing
• Any additional operational tasks that are requested by your direct manager

• Proven experience in air cargo operations, ideally within an airline or ground handling environment
• Strong technical understanding of cargo operations and the US regulatory landscape
• Demonstrated people management experience, with the ability to lead, motivate and develop teams
• Excellent stakeholder management and communication skills, with the ability to influence across multiple parties
• A calm, organised and pragmatic approach, able to prioritise effectively in a fast-moving operation
• Comfort working in ambiguity, with the resilience and drive to solve complex operational challenges
• Commercial awareness and experience working closely with sales or commercial teams is welcome, but operational credibility is essential
• Right to live and work in the US

Commercial awareness and experience working closely with sales or commercial teams

• medical, dental and vision coverage for employees and eligible dependents
• short- and long-term disability
• holidays
• paid personal time off
• non-revenue travel privileges
• 401(k)