Careline Advisor

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints in relation to these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside nutrition and healthcare subject matter experts, as well as quality and knowledge specialists, to ensure that the Danone consumers receive the quality of care expected, while following the Danone procedures and quality processes. The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well-loved client.