Careline Advisor - French and Dutch Speaker

• Delivering excellent customer care and support to Benelux Danone consumers across all contact channels
• Being the first point of contact for consumers of the entire range of Danone products
• Handling queries and consumer complaints about products and their consumption
• Handling all customer interactions through social media channels (Facebook, Instagram)
• Supporting day-to-day social media operations, including proactive and reactive conversation of specific brands
• Publishing, monitoring and moderation of social engagement, including response and handling of complaints on various social and digital channels
• Meeting established individual SMART objectives including productivity, customer satisfaction, data capture accuracy and call quality targets

• Fluent French and Dutch speaker
• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
• Flexible to work shifts
• Self-motivated and a team player

CRM Knowledge such as Salesforce

• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500+
• Apprenticeships qualifications and career flight path schemes
• Perk Box: Recognition and reward schemes
• Cycle to work scheme