Careers Leader Job at 360 Resourcing Solutions (Wirral)

Head of Customer Operations

We’re looking for a Head of Customer Operations to lead and scale our multi-tier...

Location

Spain , Barcelona

Salary:

Not provided

Spendesk

Expiration Date

Until further notice

Requirements

7+ years of experience in customer support or customer operations roles
3+ years in a senior management position
Experience leading both outsourced and internal Customer Care and Technical Support teams, including direct management of Team Leads
Proven ability to mentor and develop leaders, creating career paths and enabling high performance at every level
Strong track record of designing and implementing scalable, metrics-driven support processes
Experience in SaaS, fintech, or financial services preferred
Familiarity with support automation, AI tools, and CRMs (e.g., Intercom, JIRA, Salesforce Service Cloud)
Excellent communication and stakeholder management skills, comfortable working cross-functionally with technical and compliance teams
Fluent in English

Job Responsibility

Build, scale, and mentor a high-performing Level 1–3 support organisation (frontline agents, technical specialists, and escalation managers)
Manage, coach, and develop Customer Care and Technical Support Team Leads, fostering a culture of ownership, accountability, and continuous improvement
Develop and execute a multi-channel support strategy leveraging automation, AI, and self-service to drive efficiency and satisfaction
Own customer support KPIs, including CSAT, response times, resolution SLAs, NPS, and ticket backlog
Implement a smart and comprehensive triage mechanism for all customer requests, allowing to steer and monitor performance and drive customer satisfaction
Define and implement robust SLAs and escalation paths with clear ownership and accountability across teams
Monitor and report on support performance, identifying trends and proactively driving improvements
Ensure full coverage across European time zones, languages, and customer segments
Partner closely with Engineering to ensure timely resolution of technical issues
Collaborate with Compliance, Risk, and Payment teams to manage regulated incidents and ensure a consistent, compliant customer experience

What we offer

Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day

Fulltime

Director of Learning & Development, Customer Care

Sequel Med Tech is seeking a dynamic and experienced Director of Learning & Deve...

Location

United States , Manchester

Salary:

Not provided

Sequel Med Tech

Expiration Date

Until further notice

Requirements

BS or BA in a discipline related to life sciences preferred
10+ years related experience within the medical device manufacturer/pharmaceutical learning and development industry
3+ years of management experience leading a team
Experience providing remote training, learning and education
Previous experience working in a high volume omnichannel contact center providing direct service and support of a medical device
Working knowledge/proficiency in content creation platforms
Capability to comprehend the medical, clinical, and technical facets related to diabetes management and drug delivery products
Innovative, creative and detail oriented with strong interpersonal communication (oral and written) presentation, facilitation and administrative management skills
Proficiency of contact center technology (CRM and Telephony) and tools
Ability to organize and lead meetings with cross-functional teams and effectively communicate issues and ideas with peers and with leadership

Job Responsibility

Develop and execute a comprehensive learning and development strategy aligned with organizational goals
Serve as a trusted advisor to Customer Care Senior Leadership on talent development and capability building
Lead and mentor a team of L&D professionals, ensuring high performance, collaboration and fostering a culture of continuous improvement through analyzing and identifying training needs
Incorporate modern learning methodologies, including e-learning, blended learning, and experiential programs
Collaborate with cross functional team for the development and implementation of new/improved process training
Establish methodology and evaluation metrics for training effectiveness
Develop, coach and mentor Customer Care L&D team members
Develop a strategy for assignment of work, delivery and facilitation of training through collaboration and working closely with the business leaders to identify business requirements and needs
Collaborate with customer care leaders to identify learning opportunities and design and develop education and learning programs focused on continuous improvement with the customer experience
Train, lead and inspire the team to provide best in class customer care support

What we offer

401k plan with a 6% company match and 100% immediate vesting
Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
Variety of Meritain health insurance plans
Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
Vision and dental coverage
Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and pet care discounts
Employer-paid short-term disability and life insurance
Flexible PTO
Generous paid holidays
Flex Time options

Fulltime

Senior Director of Fp&a

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Sunnyvale

Salary:

260000.00 - 330000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

12+ years of progressive FP&A experience in technology or SaaS
Strong executive presence with proven ability to present to and influence senior leadership
Experience partnering with world class CRO and CMO with a proven track record of being a strong finance voice, helping create multi-year strategic plans, and influencing with data
Recent experience and strong skills in performing detailed work, modeling, and forecasting
Familiarity with implementing or upgrading FP&A tools (e.g., Adaptive Insights, Pigment, Planful, or similar)
Expert-level financial modeling and forecasting skills
proven track record of achieving forecasting accuracy targets
Experience leading other people managers or leading a team of 2 to 4 analysts

Job Responsibility

Drive capacity planning, go-to-market analysis and partnership
Drive forecasts, budgets, and annual plan for all of JFrog’s GTM organizations and their executives
Establish streamlined processes
Implement a new FP&A planning system
Successfully lead and develop a team of FP&A analysts
Manager a global team of FP&A analysts
be a strong people leader who invests in development, career growth, and engagement
Be the tactical and operational leader of the GTM FP&A function, driving forecasts, budgets, analyses, and managing the FP&A team
Provide world class business partner support by collaborating with executives and senior leaders to provide strategic decision support, solve business problems creatively, resourcing allocation, budget management, forecasting and KPIs
Lead the annual operating plan (AOP) process for GTM functions ensuring alignment with overarching corporate strategy and financial objectives

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more

Fulltime

Electrical Foreman

The electrical foreman is a critical leadership role with a significant impact o...

Location

United States , San Antonio New Braunfels Area

Salary:

Not provided

Power Design

Expiration Date

Until further notice

Requirements

OSHA 30 certification preferred
Progressive electrical leaders who love using technology and want a clear career path
Skilled field supervisor with at least five (5) years of experience managing a scope and running multimillion dollar projects for an electrical contractor
Must have an active journeyman or master electrician license
Proficient knowledge of the National Electrical Code (NEC), local codes and construction safety requirements
Must have at least basic computer and writing skills
Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth

Job Responsibility

Working closely with project superintendent and other trades, oversee the assigned scope, including the management of material and manpower
Accountable for enforcing and promoting high quality and safety standards
Utilize technology such as company-provided iPad and smartphone to ensure the job gets done on time and exceeds customer expectations
Supervise, mentor and motivate employees working on designated scope

What we offer

Access to innovative technologies in the field – including fully-equipped iPads
Travel to our 16,000-square-foot training facility for customized training courses at our headquarters in St. Petersburg, Florida
Supportive of work-life balance

Fulltime

Electrical Foreman

The electrical foreman is a critical leadership role with a significant impact o...

Location

United States , Nationwide

Salary:

90000.00 - 110000.00 USD / Year

Power Design

Expiration Date

Until further notice

Requirements

OSHA 30 certification preferred
Progressive electrical leaders who love using technology and want a clear career path
Skilled field supervisor with at least five (5) years of experience managing a scope and running multimillion dollar projects for an electrical contractor
Must have an active journeyman or master electrician license
Proficient knowledge of the National Electrical Code (NEC), local codes and construction safety requirements
Must have at least basic computer and writing skills
Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth

Job Responsibility

Working closely with project superintendent and other trades, oversee the assigned scope, including the management of material and manpower
Accountable for enforcing and promoting high quality and safety standards
Utilize technology such as company-provided iPad and smartphone to ensure the job gets done on time and exceeds customer expectations
Supervise, mentor and motivate employees working on designated scope

What we offer

Competitive salary range of $90,000 - $110,000 annually, with the possibility of additional compensation based on experience and qualifications
Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun
Comprehensive medical, dental, vision, and life insurance offered
Short and long-term disability plans
401k with company matching and Flexible Spending Account (FSA) options available
Paid time off and company holidays provided
Discounts to a variety of services, mental and physical wellness resources, free Care.com membership, and other perks given to all Power Design team members

Fulltime

Electrical Foreman

The electrical foreman is a critical leadership role with a significant impact o...

Location

United States , Tallahassee Metro Area

Salary:

Not provided

Power Design

Expiration Date

Until further notice

Requirements

OSHA 30 certification preferred
Progressive electrical leaders who love using technology and want a clear career path
Skilled field supervisor with at least five (5) years of experience managing a scope and running multimillion dollar projects for an electrical contractor
Must have an active journeyman or master electrician license
Proficient knowledge of the National Electrical Code (NEC), local codes and construction safety requirements
Must have at least basic computer and writing skills
Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

Job Responsibility

Working closely with project superintendent and other trades, oversee the assigned scope, including the management of material and manpower
Accountable for enforcing and promoting high quality and safety standards
Utilize technology such as company-provided iPad and smartphone to ensure the job gets done on time and exceeds customer expectations
Supervise, mentor and motivate employees working on designated scope.

What we offer

Access to innovative technologies in the field – including fully-equipped iPads
Travel to our 16,000-square-foot training facility for customized training courses at our headquarters in St. Petersburg, Florida.

Fulltime

Electrical Foreman

The electrical foreman is a critical leadership role with a significant impact o...

Location

United States , Tampa St Petersburg Clearwater

Salary:

Not provided

Power Design

Expiration Date

Until further notice

Requirements

OSHA 30 certification preferred
Progressive electrical leaders who love using technology and want a clear career path
Skilled field supervisor with at least five (5) years of experience managing a scope and running multimillion dollar projects for an electrical contractor
Must have an active journeyman or master electrician license
Proficient knowledge of the National Electrical Code (NEC), local codes and construction safety requirements
Must have at least basic computer and writing skills
Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth

Job Responsibility

Working closely with project superintendent and other trades, oversee the assigned scope, including the management of material and manpower
Accountable for enforcing and promoting high quality and safety standards
Utilize technology such as company-provided iPad and smartphone to ensure the job gets done on time and exceeds customer expectations
Supervise, mentor and motivate employees working on designated scope

What we offer

Access to innovative technologies in the field – including fully-equipped iPads
Travel to our 16,000-square-foot training facility for customized training courses at our headquarters in St. Petersburg, Florida
Work-life balance

Fulltime

Electrical Foreman

The Electrical Foreman is a critical leadership role with a significant impact o...

Location

United States , San Diego Metro Area

Salary:

100000.00 - 120000.00 USD / Year

Power Design

Expiration Date

Until further notice

Requirements

OSHA 30 certification preferred
Progressive electrical leaders who love using technology and want a clear career path
Skilled field supervisor with at least five (5) years of experience managing a scope and running multimillion dollar projects for an electrical contractor
Must have an active journeyman or master electrician license
Proficient knowledge of the National Electrical Code (NEC), local codes and construction safety requirements
Must have at least basic computer and writing skills
Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth

Job Responsibility

Working closely with project superintendent and other trades, oversee the assigned scope, including the management of material and manpower
Accountable for enforcing and promoting high quality and safety standards
Utilize technology such as company-provided iPad and smartphone to ensure the job gets done on time and exceeds customer expectations
Supervise, mentor and motivate employees working on designated scope

What we offer

Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun
Comprehensive medical, dental, vision, and life insurance offered
Short and long-term disability plans
401k with company matching and Flexible Spending Account (FSA) options available
Paid time off and company holidays provided
Discounts to a variety of services, mental and physical wellness resources, free Care.com membership, and other perks given to all Power Design team members

Fulltime

Careers Leader

360 Resourcing Solutions

Location:
United Kingdom , Wirral

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Posted:
January 05, 2026