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To support learners and employers through the apprenticeship onboarding and enrolment journey, ensuring all learners are enrolled onto the most appropriate programme to support their career aspirations, personal development and long-term progression opportunities. The role will ensure apprenticeship compliance and funding eligibility requirements are fully met while delivering high-quality Careers Education, Information, Advice and Guidance (CEIAG) that enables learners to make informed decisions about their training and future career pathways. The postholder will work closely with employers to ensure expectations, programme commitments, progression routes and next steps are clearly communicated throughout the learner journey. The role contributes directly to learner retention, achievement, positive destinations and employer satisfaction, while supporting the organisation’s commitment to the Gatsby Benchmarks and outstanding learner experience.
Job Responsibility
Support learners and employers through the apprenticeship onboarding and enrolment journey
Ensure all learners are enrolled onto the most appropriate programme to support their career aspirations, personal development and long-term progression opportunities
Ensure apprenticeship compliance and funding eligibility requirements are fully met while delivering high-quality Careers Education, Information, Advice and Guidance (CEIAG)
Work closely with employers to ensure expectations, programme commitments, progression routes and next steps are clearly communicated throughout the learner journey
Conduct compliant learner onboarding and enrolment activities in line with DFE funding rules and internal quality procedures
Complete and validate all learner and employer documentation accurately and within required timescales
Carry out eligibility checks to ensure learners meet programme and funding requirements
Maintain accurate learner records within our eportfolio & learner management systems
Identify compliance risks or gaps in documentation and escalate concerns appropriately
Support audit readiness through accurate processing, tracking and storage of learner evidence and paperwork
Monitor onboarding pipelines and provide regular updates on learner enrolment status and compliance progression
Provide impartial Careers Education, Information, Advice and Guidance to prospective and existing learners to support informed programme choices
Support learners to identify programmes that align with their current skills, career aspirations and progression goals
Promote learner awareness of career pathways, progression opportunities and higher-level learning routes
Support learners to understand employer expectations, occupational standards and the skills required for career success
Encourage learners to take ownership of their development and long-term career planning
Ensure learners receive clear information regarding programme content, commitments, timelines and expected outcomes
Support learners to transition positively into apprenticeship programmes through effective onboarding and induction
Work collaboratively with delivery teams to ensure learners are placed on suitable programmes that maximise engagement, retention and achievement
Identify barriers to participation, achievement or progression and escalate concerns appropriately
Promote a positive learner experience that supports confidence, wellbeing, motivation and achievement
Contribute to improving learner retention, attendance and timely achievement outcomes
Support learners and employers to understand progression opportunities available following programme completion
Liaise effectively with employers to ensure they fully understand apprenticeship expectations, programme requirements and next steps
Support employers to identify suitable apprenticeship pathways aligned to workforce needs and learner career development
Ensure employers understand their responsibilities regarding learner support, off-the-job training and progression planning
Build strong working relationships with employers and stakeholders to support successful learner outcomes
Gather feedback from employers and learners to support continuous improvement of onboarding and learner experience processes
Requirements
Experience working within apprenticeships, learner onboarding, compliance or further education environments
Knowledge of DFE funding rules and apprenticeship eligibility requirements
Experience providing learner support or Careers Education, Information, Advice and Guidance (CEIAG)
Strong understanding of learner progression and employer engagement within apprenticeship delivery
Excellent organisational skills with the ability to manage multiple priorities and deadlines
Strong attention to detail and commitment to accurate compliance processes
Ability to communicate effectively with learners, employers and internal stakeholders
Strong relationship-building and customer service skills
Ability to identify learner needs and support positive learner outcomes
IT proficiency, including educational databases and learner management systems
Commitment to safeguarding, equality, diversity and continuous improvement
Full UK driving licence
Nice to have
Level 4 Careers Information, Advice and Guidance qualification (or willingness to work towards)
Knowledge of Gatsby Benchmarks and careers education frameworks
Experience within apprenticeship recruitment or learner engagement
Understanding of Ofsted expectations relating to learner progression and careers guidance
What we offer
25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
After 2 years' service: additional 2 days leave
After 5 years' service: additional 2 days leave
After 10 years' service: additional 2 days leave
Work anniversary vouchers (£10 for every year reached)
Westfield Health Plan (after successful probation)
Health Assured from Day 1
Early Finish Fridays (2nd Friday of every month, 3pm finish)
Dress Down Fridays every Friday
Buy & Sell up to 5 days of annual leave (buy up to 5, sell up to 3)