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Career Coach/Case Manager

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Location:
United States , South Bend

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

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Job Description:

Job Title: Career Coach/Case Manager Location: St Joseph County, South Bend, Indiana 46628

Job Responsibility:

  • Manages a caseload of participants and provides work readiness counseling and mentoring
  • Assesses participant competencies, work history, educational attainment, skills and abilities
  • identifies challenges to finding employment and prompts them to find solutions
  • Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
  • Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
  • Maintains information about area resources and employers
  • Ensures participant accountability and attendance
  • tracks and maintains employment retention goals
  • Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
  • Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
  • Provides information to participants on available training and/or jobs that will lead to advancement
  • Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
  • Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
  • Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
  • Facilitates customer access to training, education, and to employment services, as well as job-specific information
  • provide case management to customers at the appropriate level

Requirements:

  • Associate’s degree from an accredited university or college, or 12 months of related work experience
  • Excellent verbal and written communication skills
  • Demonstrated customer service skills
  • Familiarity with the communities being served, with knowledge and understanding of local needs and resources
  • One to three years’ experience in workforce development or related programs preferred
  • Travel requirements: Frequent Local Travel

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
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