Care Team Leader Job at 360 Resourcing Solutions (Ironville)

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Care Team Leader

The primary purpose of the Contact Centre Team Leader is to manage, guide, and s...

Location

Albania , Tirane

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Flexible to work with a rotating shift system
Ability to work individually or as part of a team
Experience in a customer service role
Knowledge of CRM systems and customer service tools

Job Responsibility

Lead, manage, and develop a team of contact center agents to ensure high levels of performance and engagement
Provide ongoing coaching, feedback, and support to ensure agents meet individual and team goals
Conduct regular performance reviews and set development plans for team members
Foster a positive and motivated work environment through consistent encouragement and leadership
Oversee daily operations to ensure team efficiency, quality, and productivity standards are consistently met
Ensure the team adheres to operational guidelines, policies, and procedures
Manage team schedules, resources, and workload to meet service level agreements (SLAs) and KPIs
Monitor real-time performance metrics and implement corrective actions as needed to optimize team output
Serve as the first point of contact for escalated customer issues, ensuring swift and effective resolution
Ensure customer interactions are handled in a professional and efficient manner, consistently delivering a high-quality customer experience

What we offer

All Necessary Devices: From laptops to mobile devices
Health & Life Insurance
Additional Compensation Based on Performance
Private Pension

Fulltime

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...

Location

United Kingdom , Ashurst

Salary:

13.91 - 14.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector as a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant

Job Responsibility

Lead a team and provide exceptional care
Help people engage in meaningful opportunities and activities
Get involved in the community, support during leisure and social activities
Lead the team to communicate appropriately
Communicate appropriately considering individual communication needs

What we offer

Life Assurance of twice your annual basic salary
Withdraw a percentage of your wages with Wagestream
Access to a Blue Light Discount Card
Confidential telephone counselling
Dedicated wellbeing support
Employee Assistance Programme
Free DBS check
3-day online induction
Career ladder

Fulltime

Care Team Leader

Join our friendly, supportive and inclusive team at Sydney House to help us make...

Location

United Kingdom , Stalham

Salary:

15.50 GBP / Hour

Norse Group LTD

Expiration Date

Until further notice

Requirements

previous experience in a similar role, such as in care, supported housing, or health settings
passionate about supporting others by providing exemplary care
share our core values: We care completely, We collaborate proactively, We act with integrity, We pursue better, We make it happen
enhanced DBS check will be required

Job Responsibility

Build strong relationships with colleagues and community health and social care professionals
lead and motivate others
work closely with the home managers, supporting the day-to-day supervision of staff and overseeing the care provided
provide high-quality, person-centred care
champion residents' independence using expertise to provide creative solutions that empower them to make informed choices in line with their person-centred care plan

What we offer

weekend working enhancements
access to a Blue Light Card
physiotherapy and chiropractor treatment
paid sickness scheme
access to award-winning training
fully funded accredited courses
excellent career progression

Parttime

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...

Location

United Kingdom , Worthing

Salary:

13.81 - 14.11 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector as either a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant

Job Responsibility

Through understanding the needs of the people you support, you’ll lead a team and provide exceptional care that truly changes lives
Help the people we support to engage in meaningful opportunities and activities – empowering them to enjoy a great life filled with amazing experiences
Get involved in the community, support during leisure and social activities, and celebrate special occasions
Lead the team to communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others, too
Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others, too

What we offer

Career Ladder: A starting salary of £13.81 per hour, our dedicated career ladder provides clear opportunities for your future progression and earn up to £14.11 per hour
Learning & Development: Support your personal and professional growth with training and qualifications to enable you to achieve your full potential
Financial Benefits: Life Assurance of twice your annual basic salary, withdraw a percentage of your wages with Wagestream, access to a Blue Light Discount Card
Health & Wellbeing: From confidential telephone counselling, dedicated wellbeing support and an Employee Assistance Programme
Induction & Training: Following your Free DBS check your journey will begin with a 3-day online induction before heading to the service to get started

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...

Location

United Kingdom , Wallington

Salary:

13.96 - 14.26 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector as either a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant.

Job Responsibility

Lead a team to provide exceptional care
Help people we support engage in meaningful opportunities and activities
Get involved in the community, support during leisure and social activities
Lead the team to communicate appropriately, considering individual communication needs
Communicate appropriately, considering individual communication needs.

What we offer

Career Ladder with salary progression
Learning & Development with training and qualifications
Life Assurance of twice annual basic salary
Withdraw a percentage of wages with Wagestream
Blue Light Discount Card
Confidential telephone counselling
Dedicated wellbeing support
Employee Assistance Programme
Free DBS check
3-day online induction.

Fulltime

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...

Location

United Kingdom , Doddinghurst

Salary:

13.81 - 14.11 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector as a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant

Job Responsibility

Lead a team and provide exceptional care
Help the people we support to engage in meaningful opportunities and activities
Get involved in the community, support during leisure and social activities, and celebrate special occasions
Lead the team to communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others
Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others

What we offer

Career Ladder
Learning & Development
Life Assurance of twice your annual basic salary
Wagestream
Blue Light Discount Card
Health & Wellbeing
Employee Assistance Programme
Free DBS check
3-day online induction

Fulltime

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...

Location

United Kingdom , Linby

Salary:

13.43 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector as either a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant.

Job Responsibility

Lead a team and provide exceptional care
Help the people we support to engage in meaningful opportunities and activities
Get involved in the community, support during leisure and social activities, and celebrate special occasions
Lead the team to communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others, too.

What we offer

Career Ladder starting salary of £13.43 per hour with opportunities for progression
Learning and Development with training and qualifications
Life Assurance of twice your annual basic salary
Withdraw a percentage of your wages with Wagestream
Access to a Blue Light Discount Card
Health and Wellbeing support including confidential telephone counselling
Employee Assistance Programme
Free DBS check
3-day online induction.

Fulltime

Care Team Leader

Consensus is a community of amazing people dedicated to inspiring and empowering...

Location

United Kingdom , Treswell

Salary:

13.43 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in the social care sector
experience as a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant

Job Responsibility

Lead a team and provide exceptional care that changes lives
Help the people we support to engage in meaningful opportunities and activities
Get involved in the community, support during leisure and social activities, and celebrate special occasions
Lead the team to communicate appropriately, considering individual communication needs
Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others

What we offer

Career Ladder with starting salary of £13.43 per hour and clear opportunities for progression
Learning & Development with training and qualifications
Life Assurance of twice annual basic salary
Wagestream - withdraw a percentage of wages
Access to a Blue Light Discount Card
Health & Wellbeing support including confidential telephone counselling and Employee Assistance Programme
Free DBS check
3-day online induction

Fulltime

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