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Care Support Worker

United Kingdom, Birmingham · Job Posted December 06, 2025
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Job Description

To undertake, with guidance and support, the tasks necessary to enable Service Users to maintain everyday living skills or to acquire new skills. The range of tasks covers personal care, domestic/practical tasks, and enabling and support work.

Job Responsibility

  • Undertake tasks to enable Service Users to maintain or acquire everyday living skills
  • Observe and promote Service User’s choice, independence, dignity, privacy, fulfilment, and other rights
  • Help Service Users make full use of community resources and facilities
  • Help provide personal care and supervision
  • Assist in preparation and implementation of daily activities as directed
  • Assist meeting personal care needs (eating, toileting, bathing, dealing with incontinence, shopping, household tasks)
  • Maintain and encourage physical, emotional, cultural, and social needs using a person-centred approach
  • Create and maintain good professional relationships with Clients, family, friends, stakeholders
  • Actively support other Care Workers
  • Work flexibly and cover sessions, leave, sick leave etc. as needed
  • Adhere to all regulatory and statutory obligations and policies
  • Perform social duties (preparing/cooking meals, essential cleaning, shopping, bill payments)
  • Provide enabling and support (supervising, monitoring, coaching) to empower service users
  • Escort or accompany service users to outings, appointments, events
  • Be aware of personal needs and requirements, communicating successfully
  • Maintain appropriate records, report changes or concerns
  • Provide written reports or records as required
  • Contribute to and work effectively as part of a team
  • Deliver support sensitive to service user’s culture, disability, race, age, sexuality, marital status, transgender status, religion/belief
  • Engage and work closely with unpaid carers
  • Promote anti-discriminatory practice
  • Promote dignity and privacy
  • Act promptly to protect service users from neglect or abuse
  • Present a professional and caring image
  • Comply with Health and Safety policies
  • Abide by equality and diversity policies
  • Take responsibility for personal development and undertake mandatory training
  • Respect service user confidentiality
  • Safeguard children and adults

Requirements

  • Education to a general level
  • Skills in literacy and numeracy
  • Ability to work with a range of Service Users (people with learning disabilities, physical disabilities, older people)
  • Ability to work as a team member and alone when required
  • Ability to follow both written and verbal instructions and guidelines
  • Ability to communicate with people at all levels (Service Users, family/carers, professionals, senior managers)
  • Must be honest and trustworthy
  • Must be able to work in a flexible manner
  • Must be able to maintain enthusiasm in difficult, demanding, and stressful situations
  • Current, UK full driving license and access to a vehicle
  • Ability to partake in identified Assisted Lives tasks, as lifting is required (e.g., carrying shopping bags, moving equipment or small furniture)

Nice to have

  • Previous experience of working (paid or voluntary) in a social care setting
  • Experience of caring/looking after family members

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At Your Life Your Way, we empower people to live independently, whether at home ...
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360 Resourcing Solutions
Expiration Date
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  • A caring and empathetic nature
  • Good communication skills
  • A genuine desire to support others
  • Basic IT and record-keeping skills
  • A full UK driving licence is advantageous
  • Previous experience is helpful but not essential – full training provided
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  • Assisting clients in their daily routines, encouraging independence wherever possible
  • Providing companionship and emotional support
  • Helping with household tasks and meal preparation
  • Supporting clients to attend appointments and community activities
  • Administering medication when required
What we offer
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  • Paid annual holiday leave
  • Pension scheme entitlement
  • Full induction and ongoing training
  • Confidential employee assistance helpline
  • Opportunities to gain qualifications in Health and Social Care
  • Career progression pathways
  • Blue Light membership with discounts from 15,000+ brands
  • We pay for your DBS certificate and reimburse you for the Update Service
  • Refer-a-friend bonus scheme
  • Online employee portal for easy access to information
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