CrawlJobs Logo
Bsport Logo Bsport · Customer Service

Care & Support Team Leader

Spain, Barcelona · Job Posted January 17, 2026
Apply Position
Job Link Share

Job Description

At bsport, the Care & Support Team Leader drives a team of Customer Care Specialists to deliver outstanding service while keeping operations sharp and customers happy. This role turns strategy into action—boosting performance, developing talent, strengthening processes, and working closely with the Customer Care Manager to keep the engine running. The Team Leader builds a high-trust, high-impact environment where people take ownership, grow fast, and consistently deliver great results.

Job Responsibility

  • Run impactful 1:1s focused on performance, wellbeing, and growth
  • Coach daily, give clear feedback, and support complex cases
  • Manage schedules, time off, and team communication
  • Build a positive, collaborative team culture
  • Own daily workload distribution and queue health
  • Ensure SLAs, priorities, and quality standards are met
  • Coordinate with other teams and lead weekly team meetings
  • Support launches, campaigns, and training
  • Review conversations and give actionable feedback
  • Improve processes to boost efficiency and customer experience
  • Track KPIs and contribute to reporting
  • Manage bonus metrics and help the team understand how performance drives rewards

Requirements

  • Proven experience managing customer support or care teams in a SaaS or tech environment
  • Previous experience in a supervisory, coaching, or team lead role is a strong plus
  • Excellent communication skills, both written and verbal
  • Solid organisational skills and time-management skills, ability to prioritise and multitask
  • Ability to analyse data and quality metrics to drive improvements
  • Comfortable working with CRM systems (hubspot, intercom) and internal tools
  • Ability to stay calm under pressure and support others through high activity periods

What we offer

  • Vibrant office in Passatge St. Joan, Barcelona
  • Hybrid work, with 1 remote day per week
  • Work from anywhere – Travel & work remotely for up to 3 weeks per year
  • Fitness perks – Exclusive gym benefits tailored for you
  • Health insurance – Fully covered by us
  • Team culture & socials – Join after-work events and team outings
  • Team building & sports – Connect with your teammates through fun activities
  • Paid sick leave – Because your health comes first
Bsport - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Care & Support Team Leader

8 matching positions

Care Support Assistant - Team Leader

At Your Life Your Way, we empower people to live independently, whether at home ...
Location
Location
United Kingdom , Northwich
Salary
Salary:
15.43 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A caring and empathetic nature
  • A minimum of 2 years care experience
  • Good communication skills
  • A genuine desire to support others
  • Basic IT and record-keeping skills
  • A full UK driving licence is advantageous
  • Previous experience is helpful but not essential – full training provided
Job Responsibility
Job Responsibility
  • Assisting clients in their daily routines, encouraging independence wherever possible
  • Providing companionship and emotional support
  • Helping with household tasks and meal preparation
  • Supporting clients to attend appointments and community activities
  • Administering medication when required
  • To be responsible for co-ordinating and reviewing shift rotas for your allocated care packages and staff teams delivering care in line with company policy and procedure
  • To forward plan the shift rotas for staff teams to ensure planned absences are covered, i.e. annual leave, maternity and paternity
  • To support the office/Care Manager when shifts are not covered due to unplanned absences, i.e. sickness or any other reason
  • To feedback any client or team issues to the Care Manager with the intention of resolving matters quickly and appropriately in line with company policy and procedure
  • To be the first line contact to the team of Personal Assistants to form the 'conduit' between the PA's and the Care Manager and/or office
What we offer
What we offer
  • Paid annual holiday leave
  • Pension scheme entitlement
  • Full induction and ongoing training
  • Confidential employee assistance helpline
  • Opportunities to gain qualifications in Health and Social Care
  • Career progression pathways
  • Blue Light membership with discounts from 15,000+ brands
  • We pay for your DBS certificate and reimburse you for the Update Service
  • Refer-a-friend bonus scheme
  • Online employee portal for easy access to information
  • Fulltime
Read More
Arrow Right

Residential Care Team Leader (Nights)

Take the next step in your care career — be a key player in leading our passiona...
Location
Location
United Kingdom , Lancaster
Salary
Salary:
33073.00 GBP / Year ▼
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • NVQ Level 3 in Health and Social Care
  • Significant experience in a similar setting, with a solid understanding of dementia and elderly care
  • Proven leadership skills with experience in supervising and appraising staff
  • Knowledge of medication management and adherence to safety protocols
Job Responsibility
Job Responsibility
  • Lead and supervise the care team, ensuring effective handovers, guidance, and being a positive role model
  • Manage rotas, ensuring adequate staffing levels and appropriate skill mix
  • Maintain clear and effective communication with the home management team, addressing concerns promptly
  • Build positive relationships with residents’ families and external professionals, through regular communication
  • Conduct and lead team meetings, providing feedback and support to staff
  • Oversee medication management, including the receipt and administration of medications
  • Promote dignity, respect, and choice, ensuring an exceptional resident experience at all times
  • Ensure compliance with CQC standards, company policies, and regulatory requirements
  • Support the induction, training, and ongoing development of team members
  • Carry out spot checks, supervisions, and competency assessments to maintain outstanding standards
What we offer
What we offer
  • Annual leave starts at the statutory minimum, with extra days rewarded at 2 and 5 years’ service
  • Refer a Friend scheme – earn up to £500 per referral
  • Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership
  • Supportive and friendly team environment with ongoing training and development
  • Workplace pension scheme
  • Free Blue Light Card membership
  • Free enhanced DBS checks, on-site parking, and lunch (for site-based roles)
  • Fulltime
Read More
Arrow Right

Care Team Leader

The primary purpose of the Contact Centre Team Leader is to manage, guide, and s...
Location
Location
Albania , Tirane
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • Flexible to work with a rotating shift system
  • Ability to work individually or as part of a team
  • Experience in a customer service role
  • Knowledge of CRM systems and customer service tools
Job Responsibility
Job Responsibility
  • Lead, manage, and develop a team of contact center agents to ensure high levels of performance and engagement
  • Provide ongoing coaching, feedback, and support to ensure agents meet individual and team goals
  • Conduct regular performance reviews and set development plans for team members
  • Foster a positive and motivated work environment through consistent encouragement and leadership
  • Oversee daily operations to ensure team efficiency, quality, and productivity standards are consistently met
  • Ensure the team adheres to operational guidelines, policies, and procedures
  • Manage team schedules, resources, and workload to meet service level agreements (SLAs) and KPIs
  • Monitor real-time performance metrics and implement corrective actions as needed to optimize team output
  • Serve as the first point of contact for escalated customer issues, ensuring swift and effective resolution
  • Ensure customer interactions are handled in a professional and efficient manner, consistently delivering a high-quality customer experience
What we offer
What we offer
  • All Necessary Devices: From laptops to mobile devices
  • Health & Life Insurance
  • Additional Compensation Based on Performance
  • Private Pension
  • Fulltime
Read More
Arrow Right

Team Leader Support Worker

We are currently recruiting a Team Leader Support Worker join our team supportin...
Location
Location
United Kingdom , Accrington
Salary
Salary:
15.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience of supporting individuals with Mental Health
  • Experience as a Support Worker / Team Leader in a Supported Living Setting or Residential Home
  • Working in a family/private home
  • Excellent communication and teaching skills
  • Strong administrative and organisation skills
  • Computer literate and accurate record keeping
  • Understanding and experience of PBS Practice
  • Able to Lead by example
  • Time management
  • Able to stay calm in challenging situations
Job Responsibility
Job Responsibility
  • Hands-on care, supporting the client with their daily routines, encouraging independence in all areas this will be achieved via the management of the rota
  • You would be expected to cover shifts as a contingency
  • Working every other weekend
  • Supervise the care team, manage rotas and co-ordinate training based on learning needs
  • Conduct in-house Induction Training with new starters
  • Ensure outcomes of appointments are shared with the team and implemented in daily care routines
  • Write and update Risk Assessments in collaboration with Service Manager
  • Ensure Risk Assessments are in place for all equipment used by Care Team in collaboration with Service manager
  • Complete/collate timesheets and communicate with Service Manager and Payroll team
  • Organise equipment reviews and book maintenance and servicing for all devises, this would include reconciling the client’s finances (money tin) and weekly fire checks as per Policy
What we offer
What we offer
  • £250 when you introduce a Friend
  • Contract
  • Great Pay
  • Pension Enrolment
  • Standard Sick Pay
  • Free training
  • Weekly pay
  • Paid holiday
  • Ongoing Training / Coaching throughout your role
  • Opportunities to progress & develop
  • Fulltime
Read More
Arrow Right

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...
Location
Location
United Kingdom , Selby
Salary
Salary:
14.06 - 14.36 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the social care sector as a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant
Job Responsibility
Job Responsibility
  • Lead a team and provide exceptional care
  • Help the people we support to engage in meaningful opportunities and activities
  • Get involved in the community, support during leisure and social activities, and celebrate special occasions
  • Lead the team to communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others
  • Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others
What we offer
What we offer
  • Career Ladder with starting salary of £14.06 per hour and earn up to £14.36 per hour
  • Learning & Development with training and qualifications
  • Life Assurance of twice your annual basic salary
  • Withdraw a percentage of your wages with Wagestream
  • Access to a Blue Light Discount Card
  • Confidential telephone counselling
  • Dedicated wellbeing support
  • Employee Assistance Programme
  • Free DBS check
  • 3-day online induction
  • Fulltime
Read More
Arrow Right

Care Team Leader

Consensus is not just a care provider – we’re a community of amazing people dedi...
Location
Location
United Kingdom , Ashurst
Salary
Salary:
13.91 - 14.21 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the social care sector as a Mental Health Support Worker, Care Worker, Healthcare Assistant or Care Assistant
Job Responsibility
Job Responsibility
  • Lead a team and provide exceptional care
  • Help people engage in meaningful opportunities and activities
  • Get involved in the community, support during leisure and social activities
  • Lead the team to communicate appropriately
  • Communicate appropriately considering individual communication needs
What we offer
What we offer
  • Life Assurance of twice your annual basic salary
  • Withdraw a percentage of your wages with Wagestream
  • Access to a Blue Light Discount Card
  • Confidential telephone counselling
  • Dedicated wellbeing support
  • Employee Assistance Programme
  • Free DBS check
  • 3-day online induction
  • Career ladder
  • Fulltime
Read More
Arrow Right

Team Leader - Care

This role will be based at Phoenix Park Care Village, in the heart of Scunthorpe...
Location
Location
United Kingdom , Scunthorpe
Salary
Salary:
17.38 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a caring role, ideally at a Senior level
  • prior experience of leading a team is highly desirable
  • patient, understanding and respectful of resident’s individual abilities
Job Responsibility
Job Responsibility
  • Leading, managing and supporting your care team with your Team Leader, ensuring a high quality of care and service is always provided to residents
  • Ensuring care plans are regularly reviewed continuous assessment, planning, implementation and evaluation of resident’s care
  • Encouraging your team and engaging with residents in conversation at a level and pace that values the individual and respects their dignity and communication differences
  • Administering and recording medication as prescribed, with accurate monitoring of drug dose to the residents in the home
  • To assist where necessary with each client’s personal care
  • To assist clients at mealtimes where necessary and as directed in their individual care plans, ensuring that any special dietary needs and preferences are met
  • To answer emergency calls speedily and to ensure that any potential risks are highlighted to the Manager following systems set by the home
  • To assist any residents with mobility difficulties using any identified aids or equipment as identified within an individual’s care plan according to training received
What we offer
What we offer
  • Hourly rates of pay at £17.38 per hour dependent upon qualification level
  • Opportunities to learn and progress with the support of our dedicated Quality Matters team
  • Fully funded DBS
  • Comprehensive Holiday Pay scheme that rewards you for your commitment to care
  • Fantastic Refer a Friend scheme, offering up to £250 per successful candidate
  • Fulltime
Read More
Arrow Right

Social Care Team Leader

As we continue to expand to provide additional services to meet the needs of tho...
Location
Location
Ireland , Leitrim
Salary
Salary:
44293.00 - 45219.00 EUR / Year
orchardcaregroup.ie Logo
Orchard Care Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years full time relevant experience of working at social care grade with children/young persons
  • Full manual driving license with eligibility to drive in Ireland
  • Have full eligibility and availability to work with us without restriction
  • Experience in overseeing the supervision of staff would be highly desirable
  • Strong knowledge of care practices, protocols, and regulatory requirements in the care sector
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams
  • Proficient in documentation and record-keeping, with attention to detail
  • Ability to handle multiple tasks, prioritise workload, and work under pressure
  • Strong organisation and problem-solving skills
  • Compassionate, empathetic, and patient-oriented approach to care
Job Responsibility
Job Responsibility
  • Assist in ensuring the day-to-day management of the residential Centre
  • Deliver a high quality, integrated approach that enables young people to achieve positive outcomes
  • Promote a positive culture within Orchard Residential Care that is respectful, non-discriminatory and embracing of diversity
  • Understand and deliver on our Vision, Mission, and Values and foster the development of team members
  • Encompass administrative duties as well as responsibilities pertaining to the progression and practice of the staff team
  • Implementation of Placement Plan objectives for young people
  • Accountable for the Centre functioning in the absence of the Person in Charge or the Deputy Manager
  • Work directly with the Centre Management Team
What we offer
What we offer
  • Competitive salary with annual increments
  • Premium rates paid on Sunday and Bank Holidays
  • Flexible rolling roster work schedule
  • 4 working weeks as annual leave
  • Refer a friend initiative
  • Comprehensive paid induction process
  • Extensive training programmes
  • Orchard Values Award
  • Income Protection Scheme
  • On-going mentoring and support
  • Fulltime
Read More
Arrow Right