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Join ICare Group: Where passionate hearts shape the future of compassionate care. Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as an Extra Care Scheme Supervisor. As a crucial leader of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks – it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry.
Job Responsibility:
Support the Registered Care Manager with the day-to-day management and co-ordination of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers
Maintain records, produce reports and investigate complaints by service users and employees
Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process
Actively seek new business opportunities and support the commercial growth of the branch
Producing weekly staffing rotas
Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures
Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested
Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large
Other duties as requested
Requirements:
Ability to work 22.5 office hours a week over 3 days plus 2 days working within the facility as a care worker on non-office days
Flexibility to work within the facility as a care worker on non-office days
Ability to work alternate weekends
Previous experience in a managerial or supervisory capacity in the care sector
Willing to undergo enhanced DBS clearance
Able to work flexibly, and extended hours where necessary
Able to provide hands-on care during staff shortages
High level of organisational skills
Able to effectively supervise and delegate to staff
Compassionate and empathetic nature
Excellent communication skills
Reliable and punctual
NVQ/QCF Level 2 or 3 in Health and Social Care or Work
Proven ability to effectively lead, delegate and mentor staff
Driving license and access to own vehicle
A commitment to upholding the highest standards of care
What we offer:
£125 Welcome Bonus (terms and conditions apply)
The ICare Group ‘Refer a Friend’ Scheme - £125 for both you and your referral (terms conditions apply)
Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards
Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further ‘extras’ discounts (terms and conditions apply)
We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply)
We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100’s of great retailers and well-known brands!
Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family
Access to a dedicated and proactive People and Wellbeing team
Fast track training, paid induction, and 3 days of on-the-job shadowing
Full uniform provided – including free infection control equipment