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Care Services Support Worker

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Quantum Support Services

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Location:
Australia , Morwell, Warragul or Sale

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Support children and young people through safe transport, supervised contact and trauma-informed care across Gippsland.

Job Responsibility:

  • Provide practical and emotional support to children, young people, families and carers in line with the referral
  • Safely transport children and young people to placements, school, respite, appointments and activities
  • Supervise family contact visits and monitor wellbeing, safety and risk during interactions
  • Deliver flexible case support, including after-hours support where required
  • Complete clear case notes, observation records and safety assessments using best interest and MARAM principles
  • Communicate key information and concerns to the Team Leader
  • Participate in community networks and work collaboratively with external agencies and stakeholders
  • Maintain accurate records, reporting and compliance with privacy, child safety and legislative requirements
  • Participate in continuous improvement and ongoing training including First Aid and CPR

Requirements:

  • Experience engaging with children, young people, families and carers in a respectful, trauma-informed way
  • Strong understanding of the Victorian Care Services system and case management principles
  • Ability to safely transport clients to appointments, school, respite and family contact visits
  • Excellent communication, interpersonal and relationship-building skills
  • Confidence working with professionals, government departments and community organisations
  • Strong written skills to complete case notes, observations and safety assessments accurately
  • Ability to manage competing priorities, work independently and remain calm under pressure
  • Commitment to child safety, inclusion, diversity and ethical practice
  • Proficiency in Microsoft Office and general administrative tasks
  • Valid Victorian Driver’s Licence, Employee Working with Children Check and National Police Check
  • Relevant qualifications in Community Services or related discipline (will consider if currently studying)
What we offer:
  • Work Life-Balance – Salary packaging
  • Wellbeing – Employee Assistance Program
  • Wellbeing Program
  • Portable long service leave
  • Promotional opportunities within the Organisation

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 12, 2026

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