Care Services Customer Partner Job at Boots (Birmingham, Fort Dunlop)

Care Services Customer Partner

As a Care Services Partner, your job is to provide a single point of contact for...

Location

United Kingdom , Birmingham, Fort Dunlop

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

NVQ2 in Pharmaceutical Science (or equivalent)
Experience with problem solving in a healthcare environment with a focus on getting it right for your customers

Job Responsibility

Provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy
Work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users
Planning the Care Services workload to ensure that your team provides the very best service possible
Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers
Resolve queries and issues raised by care homes
Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions
Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business
Work across all parts of the pharmacy in the store, including the healthcare counter

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Customer Service Specialist

At Mobility our Customer Service Specialists are known as "Rostering Coordinator...

Location

Australia , West Perth

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

A proactive, “can-do” attitude with a drive to grow business
A dedication to deliver best-in-class customer service
Experience in high-volume call environments (inbound/outbound)
Strong time management and multitasking skills
Tech-savvy with the ability to learn and adapt to new systems
Excellent verbal and written communication skills
Ability to remain calm and solution-focused under pressure
Comfortable working with performance targets and KPIs

Job Responsibility

Coordinate support worker rosters via our mobility Workforce Portal
Manage a high number of inbound and outbound calls daily
Build and maintain strong relationships with Partner Providers
Resolve administrative and technical issues efficiently
Ensure compliance with funding and regulatory requirements
Maintain accurate records and correspondence
Collaborate with internal teams to meet KPIs and drive revenue

What we offer

A flexible hybrid work model
A supportive, inclusive, and friendly team environment
The opportunity to make a meaningful impact in the lives of people with disability and older Australians
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Customer Care Specialist

Put Customers First and Build Your Career in Customer Service. Are you passionat...

Location

United Kingdom , Edinburgh

Salary:

26000.00 - 27000.00 GBP / Year

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Ability to multitask and manage workload effectively
Previous experience in customer service, contact centre, or retail support roles preferred
Positive attitude and team player mindset

Job Responsibility

Handle inbound and outbound customer queries via phone, email, live chat, and social media
Provide clear advice and support throughout the customer journey
Resolve issues quickly and effectively, ensuring customer satisfaction
Coordinate with suppliers and partners to guarantee smooth service delivery
Manage complaints with empathy and a solutions-first approach

Fulltime

Care Services Customer Partner

Boots

Location:
United Kingdom , Birmingham, Fort Dunlop

Category:
Pharmacy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Care Services Customer Partner

Care Services Customer Partner

Partner Care Advisor

Director of Customer Care

Customer Service and Solutions Manager

Customer Service Specialist

Partner Customer Advocate

Customer Advocate, Partner

Customer Care Specialist

Care Services Customer Partner

Boots

Location:United Kingdom , Birmingham, Fort Dunlop

Category:Pharmacy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Care Services Customer Partner

Care Services Customer Partner

Partner Care Advisor

Director of Customer Care

Customer Service and Solutions Manager

Customer Service Specialist

Partner Customer Advocate

Customer Advocate, Partner

Customer Care Specialist

Location:
United Kingdom , Birmingham, Fort Dunlop

Category:
Pharmacy

Contract Type:
Not provided

Job Posted:
January 30, 2026