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Care Services Customer Partner

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Boots

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Location:
United Kingdom , Birmingham, Fort Dunlop

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Job Responsibility:

  • Provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy
  • Work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users
  • Planning the Care Services workload to ensure that your team provides the very best service possible
  • Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers
  • Resolve queries and issues raised by care homes
  • Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions
  • Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business
  • Work across all parts of the pharmacy in the store, including the healthcare counter

Requirements:

  • NVQ2 in Pharmaceutical Science (or equivalent)
  • Experience with problem solving in a healthcare environment with a focus on getting it right for your customers

Nice to have:

  • NVQ3 in Pharmaceutical Science (or equivalent)
  • A full driving licence as you’ll visit the Care Homes you’re supporting
What we offer:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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