Care Services Customer Partner Job at Boots (Birmingham)

Deputy General Manager_IT Business Partner - CARE Services - VOIS_Pune

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

A strategic thinker with strong business acumen, able to translate organisational goals into effective IT solutions
Experienced in enterprise or domain architecture, IT product management, or large-scale platform leadership
Comfortable engaging with senior stakeholders and influencing decisions across complex, matrix environments
Knowledgeable in customer service and enterprise operations systems, including CRM and care platforms
Confident working with cloud technologies, integration patterns, and data analytics tools
Skilled in balancing multiple priorities, managing demand pipelines, and delivering outcomes through collaboration
A clear communicator with a results-focused mindset and a track record of driving business improvement through technology

Job Responsibility

Align IT strategy and initiatives with CARE service line objectives to enable business outcomes and long-term growth
Build trusted partnerships with senior stakeholders to understand business needs and translate them into clear, prioritised IT requirements
Define and evolve a forward-looking technology roadmap that improves efficiency, service quality, and competitive advantage
Evaluate, recommend, and shape technology solutions that enhance customer service operations and support innovation
Oversee IT initiatives across the CARE tower, ensuring delivery against agreed timelines, benefits, and KPIs
Act as a single point of accountability for IT at service line leadership forums, managing escalations and dependencies
Enable successful change by supporting communication, training, and adoption of new systems and platforms
Contribute to IT financial planning by forecasting demand-driven costs, tracking benefits, and supporting cost optimisation

What we offer

The opportunity to influence strategic IT decisions within a global organisation
Exposure to senior leadership and cross-functional collaboration at scale
A role with real impact on customer experience and service innovation
Access to a diverse, inclusive, and forward-thinking working environment
Continuous learning through complex transformation and technology initiatives

Fulltime

Customer Care Professional - Corporate Services - Tier 3

As a Corporate Customer Care Specialist, you will be part of a unique, multi‑ski...

Location

United States , Sandy

Salary:

20.00 - 33.05 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer contact experience in a fast‑paced environment
Strong analytical and problem‑solving skills, with the ability to conduct root‑cause analysis and implement effective solutions
A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships
Proven relationship‑building abilities, including emotional intelligence and rapport development
Ability to multitask effectively while maintaining a high standard of service
Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes
Creative, “outside‑the‑box” thinker with the ability to identify innovative solutions for complex or emerging client needs
Strong teamwork and collaboration skills
Excellent written and verbal communication skills
A customer‑first mindset focused on elevating the customer experience

Job Responsibility

Partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives
Play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit‑related guidance, and proactive risk management
Act as a trusted resource during world events and natural disasters, delivering urgent, high‑judgment assistance to ensure business continuity and client safety

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Care Senior Analyst

The position requires a positive and customer friendly attitude. The successful ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and keen interest to learn and keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Provide 2nd level support for Oracle Hospitality applications
Focus in providing solutions and troubleshooting product defects

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

Fulltime

Customer Care Specialist with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Customer Care Advocate

We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisco...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a related customer-facing role
Hands-on experience with order entry, inbound call handling, and customer account support
Ability to manage multiple tasks in a structured, process-oriented manner while maintaining accuracy and attention to detail
Strong verbal and written communication skills with the ability to work effectively across cross-functional teams
Demonstrated problem-solving skills and sound judgment when addressing customer issues and transactional requests
Comfortable adapting to changing priorities in a contract assignment that may support increased workload or transitional business needs
Team-oriented approach with a dependable work ethic and willingness to assist others when needed

Job Responsibility

Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support
Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries
Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction
Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments
Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service
Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow
Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests
Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan
free online training

Fulltime

Customer Care Specialist

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Team player with strong collaboration skills across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Competitive salary
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Customer Care Specialist

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Clark, Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Tertiary qualification (degree or equivalent)
At least 2 years’ customer service experience, with exposure to complex complaints and conflict resolution
Strong communication skills — written, verbal, and active listening
Relationship-building ability — able to quickly build rapport with diverse stakeholders
Negotiation & influencing skills — confident in sensitive or high-impact situations
Problem-solving mindset — able to identify solutions and overcome challenges
Sound judgement — capable of working independently while following direction
Intermediate Microsoft Office skills (Excel, Word, Outlook)
High attention to detail with a strong focus on accuracy and accountability
Ability to explain and apply policies clearly in both verbal and written formats

Job Responsibility

Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy
Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions
Partner with internal teams to drive strong customer recovery and engagement outcomes
Communicate policies, product details, and resolutions clearly across multiple channels
Create personalized, memorable experiences that build trust and long-term loyalty

What we offer

Career growth and continuous learning opportunities
Competitive benefits and a supportive team environment
A vibrant workplace culture where you’re valued and empowered
The opportunity to make a real impact on customer experiences

Fulltime

Customer Care Agent

We are looking for someone who is customer-oriented to deliver happiness to our ...

Location

Greece

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Problem-solving oriented
team player
multitasking and critical thinking
fluency in Greek and English
computer skills and ability to use office equipment
prior experience in customer service is a plus
bachelor's degree is a plus

Job Responsibility

Deliver happiness to customers in Greece & Cyprus
take charge of communication with end users and partners
showcase verbal and written communication across live chat, incoming calls, and email

What we offer

Attractive remuneration package
ticket restaurant card
private medical & life insurance from day #1
access to online mental health platform with unlimited therapy and coaching sessions
access to online training platform for personal and professional growth
in-house cafeteria and gym available
pension plan to help you invest in the future

Fulltime

Select Country

Care Services Customer Partner

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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