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Care Partner

Australia, Penrith Employment contract · Job Posted May 27, 2026
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Job Description

This is a full-time, permanent Care Partner role based in Penrith (3 days in-office), with flexibility to work from home and travel across the community to visit clients in their homes. We are looking for a passionate and adaptable Care Partner to join our team and support participants under the Support at Home program. You'll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life. You'll be backed by experienced leaders, clear processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload. This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector.

Job Responsibility

  • Build trusted relationships with participants and families through regular, meaningful engagement
  • Translate participant goals into clear, personalised and compliant care plans
  • Keep plans current through proactive reviews and timely adjustments as needs change
  • Support participants to make informed decisions around services, budgets and priorities
  • Plan and monitor funding to maximise outcomes, sustainability and value
  • Identify emerging risks, service gaps or wellbeing concerns early and act decisively
  • Coordinate supports and referrals to ensure care is seamless and responsive
  • Manage incidents, feedback and complaints with empathy, professionalism and follow-through
  • Maintain accurate, high-quality documentation that is current and audit-ready
  • Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes
  • Use systems and digital tools effectively to stay organised and maximise participant-facing time

Requirements

  • Experience in aged care, community services, health or a related sector
  • Understanding of Home Care Packages and/or the Support at Home program (desirable)
  • Confidence managing a caseload and taking ownership of outcomes
  • Strong communication and relationship-building skills
  • Ability to balance participant advocacy with compliance and funding requirements
  • Comfort using digital systems, CRM platforms and care management tools
  • Adaptability, resilience and openness to new ways of working
  • Clinical, allied health or community services qualifications (desirable)

Nice to have

  • Understanding of Home Care Packages and/or the Support at Home program
  • Clinical, allied health or community services qualifications

What we offer

  • Hybrid working - 3 days office, 2 days WFH flexibility
  • Support through reform: training, tools, guidance provided
  • Structured caseloads with clear processes and support from onboarding onwards
  • Collaborative, team-based environment with regular in-office connection
  • Clear processes and established systems to support how you manage your caseload
  • Ongoing development and learning opportunities
  • Free onsite parking at our Penrith office

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