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This is a full-time, permanent Care Partner role based in Penrith (3 days in-office), with flexibility to work from home and travel across the community to visit clients in their homes. We are looking for a passionate and adaptable Care Partner to join our team and support participants under the Support at Home program. You'll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life. You'll be backed by experienced leaders, clear processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload. This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector.
Job Responsibility
Build trusted relationships with participants and families through regular, meaningful engagement
Translate participant goals into clear, personalised and compliant care plans
Keep plans current through proactive reviews and timely adjustments as needs change
Support participants to make informed decisions around services, budgets and priorities
Plan and monitor funding to maximise outcomes, sustainability and value
Identify emerging risks, service gaps or wellbeing concerns early and act decisively
Coordinate supports and referrals to ensure care is seamless and responsive
Manage incidents, feedback and complaints with empathy, professionalism and follow-through
Maintain accurate, high-quality documentation that is current and audit-ready
Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes
Use systems and digital tools effectively to stay organised and maximise participant-facing time
Requirements
Experience in aged care, community services, health or a related sector
Understanding of Home Care Packages and/or the Support at Home program (desirable)
Confidence managing a caseload and taking ownership of outcomes
Strong communication and relationship-building skills
Ability to balance participant advocacy with compliance and funding requirements
Comfort using digital systems, CRM platforms and care management tools
Adaptability, resilience and openness to new ways of working
Clinical, allied health or community services qualifications (desirable)
Nice to have
Understanding of Home Care Packages and/or the Support at Home program
Clinical, allied health or community services qualifications
What we offer
Hybrid working - 3 days office, 2 days WFH flexibility
Support through reform: training, tools, guidance provided
Structured caseloads with clear processes and support from onboarding onwards
Collaborative, team-based environment with regular in-office connection
Clear processes and established systems to support how you manage your caseload