Care Partner Job at Elizabeth Knox Home and Hospital (Epsom, Auckland)

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

Care Services Customer Partner

As a Care Services Partner, your job is to provide a single point of contact for...

Location

United Kingdom , Birmingham, Fort Dunlop

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

NVQ2 in Pharmaceutical Science (or equivalent)
Experience with problem solving in a healthcare environment with a focus on getting it right for your customers

Job Responsibility

Provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy
Work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users
Planning the Care Services workload to ensure that your team provides the very best service possible
Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers
Resolve queries and issues raised by care homes
Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions
Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business
Work across all parts of the pharmacy in the store, including the healthcare counter

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Senior Manager, Member Operations

This role ensures partner-specific operational requirements are implemented cons...

Location

United States , New York

Salary:

140250.00 - 165000.00 USD / Year

Thyme Care

Expiration Date

Until further notice

Requirements

6-8+ years of relevant experience in healthcare or health-tech operations, implementation, and/or program/project management
At least 2 years of relevant experience within a data analysis-heavy role
Experience communicating directly with external partners or clients in support of account or relationship owners
Proven track record independently managing complex cross-functional projects end-to-end
Strong organizational and project management skills
ability to juggle multiple priorities and operate autonomously in ambiguous environments
Detail-oriented with a strong commitment to quality control
Strong analytical skills with the ability to translate operational data into actionable improvements

Job Responsibility

Own end-to-end operational execution for Thyme Care’s member-facing Care Team for partner-specific requirements across Thyme Care’s partners
Independently project-manage partner implementations and partner-specific operational initiatives from planning through execution and optimization within the Care Team
Improve project management structures, tools, and processes as needed to support scale
Serve as the primary operational owner for Care Team workflows across internal cross-functional stakeholders
Analyze partner-level operational Care Team metrics to assess performance, identify trends, and surface opportunities for improvement
Drive execution against any partner-specific data-driven improvement efforts
Own documentation of partner-specific workflows and requirements
Ensure partner documentation is centralized, accurate, and scalable
Participate in external partner discussions alongside Account Managers
Translate partner requirements into Thyme Care workflows

What we offer

equity
benefits
other opportunities at Thyme Care

Fulltime

Independent Living Partner

We are currently looking for a new Independent Living Partner to join our team b...

Location

United Kingdom , Bordon

Salary:

Not provided

Abri

Expiration Date

Until further notice

Requirements

Excellent communication skills
Flexible
Understanding of the needs of older people and promoting independence
Strong understanding of housing related issues
Confidence in using IT
Must be prepared to travel and provide cover across the region
Must live within a reasonable distance to the region and patch
Must be prepared to work flexibly outside normal hours including evenings, bank holidays or weekends
Driving license and access to own vehicle is essential
A DBS check will be required

Job Responsibility

Providing housing management functions in designated scheme/properties for older people
First point of contact for tenancy, leasehold and scheme management
Support customers to receive agreed welfare contact
Refer customers to services within and external to Abri
Manage the social alarm system
Complete all compliance and health and safety checks across relevant buildings
Work collaboratively to create and maintain strong resident involvement and community engagement

What we offer

28 days holiday + opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off high street and online retailers
Life assurance of 5x annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working

Fulltime

New

Care Manager - Home Care

We are seeking an experienced Home Care Manager to lead our dedicated team in pr...

Location

Australia , Sydney

Salary:

80000.00 AUD / Year

Randstad

Expiration Date

March 07, 2026

Requirements

Proven experience in case management or as a care partner within the home care industry
Strong knowledge of home care packages and relevant regulations
Previous aged care experience preferred
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
2 years experience
Cert 4 in Individual support
Diploma in community services
diploma of nursing or bachelors of nursing
Vocational/Professional Qualification

Job Responsibility

Manage a caseload of up to 75 clients, ensuring the highest standards of care
Conduct weekly client visits to assess needs and monitor care plans
Oversee the administration of home care packages, ensuring compliance and quality service delivery
Collaborate with care partners and support staff to develop tailored care plans
Implement best practices and policies to enhance client satisfaction and operational efficiency
Provide support and mentorship to team members in the field

What we offer

A competitive salary of $80,000 plus superannuation
A commission structure to reward your performance and dedication
Opportunities for professional development and growth within a supportive environment

New

Care Manager Registered Nurse GCM

Facilitates communications among patient/family, multidisciplinary team, medical...

Location

United States , Charlotte

Salary:

38.20 - 57.30 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Registered Nurse license issued by the state in which the team member practices
Bachelor's Degree in Nursing or related field
Typically requires 5 years of experience in clinical nursing or 1-2 years of care management experience
Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers
Ability to demonstrate excellent oral, written and interpersonal skills
Ability to demonstrate critical thinking, problem solving and excellent organizational skills
Ability to work productively and effectively in a complex environment that includes multiple changing priorities
Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner
Proficient computer/Microsoft-suite skills and previous Epic EMR experience
Ability to handle multiple responsibilities

Job Responsibility

Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner
Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes
Collaborates with the patient/family and inter-professional team including the primary care team, hospital care team, post acute care managers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services
May work embedded within a provider office or telephonically working with a care team
Uses evidenced-based approaches to increase patient and family activation and engagement in their own care
As appropriate to the population, partners with patient and family to develop SMART (specific, measurable, attainable, relevant, time-bound) goals
Assists in the development, procurement, and adoption of patient self-management educational resources
Identifies potential barriers to learning and/or to the optimal delivery of care
Reports abnormal findings to the responsible provider/care team, and collaborates to develop a plan
Independently manages CM caseload according to department expectations

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Full Time Social Worker - Behavioural Supports

Become Part of a Team That’s Improving Lives. Riverside Health Care’s greatest s...

Location

Canada

Salary:

Not provided

Riverside Health Care

Expiration Date

Until further notice

Requirements

Completion of three year degree in Social Work
Registered Social Worker in good standing with Ontario College
Experience working in Long Term Care homes an asset
Familiarity with the Fixing Long Term Care Act and Regulations required
Sound understanding of Behavioural Supports and working with residents of a long term care facility
Knowledge of NVCI, GPA, P.I.E.C.E.S., U-First! are preferred
Understanding of and ability to implement best practice in dementia, delirium, mental health issues and their effect on persons, families, and caregivers, based on scope of practice
Ability to work with minimal supervision
Experience supporting the lived experiences of older adults living with or at risk of responsive behaviours and their care partners
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Job Responsibility

Identify the need and prepare for additional consultation and/or referrals to other services or specialties as required
Helps front line staff working with a resident to use frameworks to assess responsive behaviors, identify causes, formulate, and implement coordinated care plans and therapeutic interventions
Proactively identify training and education needs for the home and coordinates with the Director of Care and the Psychogeriatric Resource Consultants (PRC) to deliver capacity building supports
Provides coaching, mentoring, care planning and/or hands on care in the home within their scope of practice to assist in managing responsive behaviours
Identify the need and prepare for additional consultation and/or referrals to other services or specialties as required
Collaborate and communicate with Residents, family or other external supports. internal Long Term Care home staff, other Behavioral Supports, Psychogeriatric Resource Consultant (PRC), Long Term Care Behavioural Support Outreach Team (LTC-BSOT), hospitals, Northwest LHIN, and other allied health care as required
In collaboration with Nursing Administration assesses the practice and implementation of therapeutic interventions and performance of nursing team members assigned to the Residents presenting with responsive behaviours
Participates in the management of any complaint or performance investigation related to BSO Services in the home in consultation with the Nursing Administration
Maintain and collect service indicator data, statistics and reports as requested for Quality Improvement and as required for organizational reporting to the Behavioural Support Services Program. Participates on the Responsive Behavior mandatory Quality Committee
Review and evaluate the recommendations, treatments and plan of care in consultation with the resident, family and care providers

Fulltime

Director, RN Case Management

The Director, RN Case Management provides strategic and operational leadership f...

Location

United States , Denver, Colorado

Salary:

115700.00 - 150500.00 USD / Year

InnovAge

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Nursing (BSN)
Current state-issued Registered Nurse (RN) license
5+ years of experience in acute care coordination, case management, or discharge planning
2+ years of leadership or supervisory experience in a clinical setting
Demonstrated success in performance management, operational execution, and cross-functional collaboration
Experience in quality improvement, compliance adherence, or care coordination oversight

Job Responsibility

Leads, develops, and supports RN Case Managers, including recruitment, onboarding, coaching, and performance management
Establishes division-wide workflows, standards, and best practices for acute and post-acute care coordination
Partners with the VP of Nursing Operations and clinical leadership to implement staffing strategies, workload balancing, and coverage expectations for case management services
Oversees daily operational execution of case management functions, ensuring timely coordination, documentation, and communication across care teams
Ensures RNs receive training and ongoing development to maintain clinical competency in transitional care and utilization management
Oversees the experience of participants during hospitalization and post-acute stays, ensuring high-quality transitions and strong communication
Responds to escalated participant concerns in coordination with Center Directors, providers, and Quality teams
Ensures RN Case Managers collaborate effectively with participants, families, caregivers, and IDT members to support person-centered care plans
Monitors service KPIs and drives improvements in communication, responsiveness, and participant satisfaction during transitional care periods
Ensures division performance aligns with quality metrics related to readmissions, skilled days, length of stay, and transition-of-care outcomes

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Fulltime

Care Partner

Elizabeth Knox Home and Hospital

Location:
New Zealand , Epsom, Auckland

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 24, 2026

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Care Partner

Elizabeth Knox Home and Hospital

Location:New Zealand , Epsom, Auckland

Category:Nursing

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
February 24, 2026