CrawlJobs Logo

Care Partner

thymecare.com Logo

Thyme Care

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources. Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step. You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers. You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits. You will execute your member support using evidence-based assessments, prior experience, and problem solving skills. In this critical role, you will serve as the primary point of contact throughout the member's Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Job Responsibility:

  • Engage Thyme Care members and navigate them through their cancer journey
  • Identify changes in members' health & social needs
  • Discuss members' goals and values to support advanced care planning
  • Connect members to resources
  • Assess the urgency of their need, determine the root cause and establish the appropriate next step
  • Connect members to appropriate healthcare and community-based resources including Thyme Care nurses and providers
  • Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
  • Execute member support using evidence-based assessments, prior experience, and problem solving skills
  • Serve as the primary point of contact throughout the member's Thyme Care journey
  • Collaborate closely with an interdisciplinary team of healthcare professionals

Requirements:

  • At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
  • Success in a metrics-driven, feedback-oriented environment
  • Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)
  • Experience in assessing and addressing both patient/member's stated needs as well as the ability to identify needs that aren't explicitly expressed
  • Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
  • Passionate, trustworthy, and empathetic when working with clients
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
  • Organized with confidential client material and appointment tracking
  • Flexible and adaptable in response to changing client and health care providers' needs
  • Healthcare experience preferred
  • Comfort with technology
  • A quiet working space

Nice to have:

Healthcare experience preferred

What we offer:
  • Choice of great medical, dental, and vision insurance plans
  • Generous vacation policy for full-time employees

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Thyme Care - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Care Partner

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
26000.00 - 30000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of the IT sector, best practices, and MSP operations
  • Strong client-facing and communication skills, written and verbal
  • Positive and energetic attitude
  • Customer service-oriented with a focus on exceeding expectations
  • Resilient and adaptable under pressure with the ability to prioritise
  • Passionate about contributing to team success
  • Eager to join an innovative and forward-thinking company
  • Excellent interpersonal skills for building a strong rapport with clients and colleagues
  • Work experience in a fast-paced customer service role
Job Responsibility
Job Responsibility
  • Client Support: Work collaboratively to dispatch service tickets in a timely manner
  • Provide high quality customer service to ensure smooth flow of support tickets
  • Manage complaints effectively
  • Coordinate with other departments to resolve customer issues
  • Manage and update CRM systems with customer details/updates
  • Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
  • Maintain consistent communication until issue has been handed over to Service Desk for further support
  • Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
  • Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
  • Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations
  • Fulltime
Read More
Arrow Right

Senior Manager, Member Operations

This role ensures partner-specific operational requirements are implemented cons...
Location
Location
United States , New York
Salary
Salary:
140250.00 - 165000.00 USD / Year
thymecare.com Logo
Thyme Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-8+ years of relevant experience in healthcare or health-tech operations, implementation, and/or program/project management
  • At least 2 years of relevant experience within a data analysis-heavy role
  • Experience communicating directly with external partners or clients in support of account or relationship owners
  • Proven track record independently managing complex cross-functional projects end-to-end
  • Strong organizational and project management skills
  • ability to juggle multiple priorities and operate autonomously in ambiguous environments
  • Detail-oriented with a strong commitment to quality control
  • Strong analytical skills with the ability to translate operational data into actionable improvements
Job Responsibility
Job Responsibility
  • Own end-to-end operational execution for Thyme Care’s member-facing Care Team for partner-specific requirements across Thyme Care’s partners
  • Independently project-manage partner implementations and partner-specific operational initiatives from planning through execution and optimization within the Care Team
  • Improve project management structures, tools, and processes as needed to support scale
  • Serve as the primary operational owner for Care Team workflows across internal cross-functional stakeholders
  • Analyze partner-level operational Care Team metrics to assess performance, identify trends, and surface opportunities for improvement
  • Drive execution against any partner-specific data-driven improvement efforts
  • Own documentation of partner-specific workflows and requirements
  • Ensure partner documentation is centralized, accurate, and scalable
  • Participate in external partner discussions alongside Account Managers
  • Translate partner requirements into Thyme Care workflows
What we offer
What we offer
  • equity
  • benefits
  • other opportunities at Thyme Care
  • Fulltime
Read More
Arrow Right

Independent Living Partner

We are currently looking for a new Independent Living Partner to join our team b...
Location
Location
United Kingdom , Bordon
Salary
Salary:
Not provided
abri.co.uk Logo
Abri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills
  • Flexible
  • Understanding of the needs of older people and promoting independence
  • Strong understanding of housing related issues
  • Confidence in using IT
  • Must be prepared to travel and provide cover across the region
  • Must live within a reasonable distance to the region and patch
  • Must be prepared to work flexibly outside normal hours including evenings, bank holidays or weekends
  • Driving license and access to own vehicle is essential
  • A DBS check will be required
Job Responsibility
Job Responsibility
  • Providing housing management functions in designated scheme/properties for older people
  • First point of contact for tenancy, leasehold and scheme management
  • Support customers to receive agreed welfare contact
  • Refer customers to services within and external to Abri
  • Manage the social alarm system
  • Complete all compliance and health and safety checks across relevant buildings
  • Work collaboratively to create and maintain strong resident involvement and community engagement
What we offer
What we offer
  • 28 days holiday + opportunity to buy and sell holiday
  • Generous pension scheme with contributions up to 10%
  • Money off high street and online retailers
  • Life assurance of 5x annual salary
  • Generous parental and family leave
  • Health and wellbeing packages
  • Electric car scheme
  • Personal development opportunities
  • Colleague recognition scheme
  • Flexible working
  • Fulltime
Read More
Arrow Right

Care Manager Registered Nurse GCM

Facilitates communications among patient/family, multidisciplinary team, medical...
Location
Location
United States , Charlotte
Salary
Salary:
38.20 - 57.30 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Registered Nurse license issued by the state in which the team member practices
  • Bachelor's Degree in Nursing or related field
  • Typically requires 5 years of experience in clinical nursing or 1-2 years of care management experience
  • Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers
  • Ability to demonstrate excellent oral, written and interpersonal skills
  • Ability to demonstrate critical thinking, problem solving and excellent organizational skills
  • Ability to work productively and effectively in a complex environment that includes multiple changing priorities
  • Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner
  • Proficient computer/Microsoft-suite skills and previous Epic EMR experience
  • Ability to handle multiple responsibilities
Job Responsibility
Job Responsibility
  • Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner
  • Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes
  • Collaborates with the patient/family and inter-professional team including the primary care team, hospital care team, post acute care managers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services
  • May work embedded within a provider office or telephonically working with a care team
  • Uses evidenced-based approaches to increase patient and family activation and engagement in their own care
  • As appropriate to the population, partners with patient and family to develop SMART (specific, measurable, attainable, relevant, time-bound) goals
  • Assists in the development, procurement, and adoption of patient self-management educational resources
  • Identifies potential barriers to learning and/or to the optimal delivery of care
  • Reports abnormal findings to the responsible provider/care team, and collaborates to develop a plan
  • Independently manages CM caseload according to department expectations
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Full Time Social Worker - Behavioural Supports

Become Part of a Team That’s Improving Lives. Riverside Health Care’s greatest s...
Location
Location
Canada
Salary
Salary:
Not provided
riversidehealthcare.ca Logo
Riverside Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of three year degree in Social Work
  • Registered Social Worker in good standing with Ontario College
  • Experience working in Long Term Care homes an asset
  • Familiarity with the Fixing Long Term Care Act and Regulations required
  • Sound understanding of Behavioural Supports and working with residents of a long term care facility
  • Knowledge of NVCI, GPA, P.I.E.C.E.S., U-First! are preferred
  • Understanding of and ability to implement best practice in dementia, delirium, mental health issues and their effect on persons, families, and caregivers, based on scope of practice
  • Ability to work with minimal supervision
  • Experience supporting the lived experiences of older adults living with or at risk of responsive behaviours and their care partners
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment
Job Responsibility
Job Responsibility
  • Identify the need and prepare for additional consultation and/or referrals to other services or specialties as required
  • Helps front line staff working with a resident to use frameworks to assess responsive behaviors, identify causes, formulate, and implement coordinated care plans and therapeutic interventions
  • Proactively identify training and education needs for the home and coordinates with the Director of Care and the Psychogeriatric Resource Consultants (PRC) to deliver capacity building supports
  • Provides coaching, mentoring, care planning and/or hands on care in the home within their scope of practice to assist in managing responsive behaviours
  • Identify the need and prepare for additional consultation and/or referrals to other services or specialties as required
  • Collaborate and communicate with Residents, family or other external supports. internal Long Term Care home staff, other Behavioral Supports, Psychogeriatric Resource Consultant (PRC), Long Term Care Behavioural Support Outreach Team (LTC-BSOT), hospitals, Northwest LHIN, and other allied health care as required
  • In collaboration with Nursing Administration assesses the practice and implementation of therapeutic interventions and performance of nursing team members assigned to the Residents presenting with responsive behaviours
  • Participates in the management of any complaint or performance investigation related to BSO Services in the home in consultation with the Nursing Administration
  • Maintain and collect service indicator data, statistics and reports as requested for Quality Improvement and as required for organizational reporting to the Behavioural Support Services Program. Participates on the Responsive Behavior mandatory Quality Committee
  • Review and evaluate the recommendations, treatments and plan of care in consultation with the resident, family and care providers
  • Fulltime
Read More
Arrow Right

Director, RN Case Management

The Director, RN Case Management provides strategic and operational leadership f...
Location
Location
United States , Denver, Colorado
Salary
Salary:
115700.00 - 150500.00 USD / Year
innovage.com Logo
InnovAge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Nursing (BSN)
  • Current state-issued Registered Nurse (RN) license
  • 5+ years of experience in acute care coordination, case management, or discharge planning
  • 2+ years of leadership or supervisory experience in a clinical setting
  • Demonstrated success in performance management, operational execution, and cross-functional collaboration
  • Experience in quality improvement, compliance adherence, or care coordination oversight
Job Responsibility
Job Responsibility
  • Leads, develops, and supports RN Case Managers, including recruitment, onboarding, coaching, and performance management
  • Establishes division-wide workflows, standards, and best practices for acute and post-acute care coordination
  • Partners with the VP of Nursing Operations and clinical leadership to implement staffing strategies, workload balancing, and coverage expectations for case management services
  • Oversees daily operational execution of case management functions, ensuring timely coordination, documentation, and communication across care teams
  • Ensures RNs receive training and ongoing development to maintain clinical competency in transitional care and utilization management
  • Oversees the experience of participants during hospitalization and post-acute stays, ensuring high-quality transitions and strong communication
  • Responds to escalated participant concerns in coordination with Center Directors, providers, and Quality teams
  • Ensures RN Case Managers collaborate effectively with participants, families, caregivers, and IDT members to support person-centered care plans
  • Monitors service KPIs and drives improvements in communication, responsiveness, and participant satisfaction during transitional care periods
  • Ensures division performance aligns with quality metrics related to readmissions, skilled days, length of stay, and transition-of-care outcomes
What we offer
What we offer
  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • Fulltime
Read More
Arrow Right

Casual Registered Nurse

At Elizabeth Knox Home & Hospital, nursing is more than clinical practice - it i...
Location
Location
New Zealand , Epsom, Auckland
Salary
Salary:
38.56 - 44.09 NZD / Hour
Elizabeth Knox Home and Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in nursing from a recognised institution
  • Current registration with the New Zealand Nursing Council
  • Minimum 2 - 3 years of nursing experience in New Zealand
  • Strong communication, empathy, and teamwork skills
  • Eligible to live and work in New Zealand permanently
Job Responsibility
Job Responsibility
  • Deliver safe, high-quality, person-centred nursing care
  • Recognise and respond promptly to changes in residents’ health status
  • Safely administer and evaluate medications
  • Provide wound care, pressure injury prevention, and continence management
  • Implement falls prevention strategies while promoting independence
  • Maintain infection prevention and restraint minimisation practices
  • Support residents’ nutritional wellbeing
  • Maintain a safe, clean, and organised clinical environment
  • Use resources responsibly and minimise waste
  • Act as a Care Coach to residents and Care Partners
What we offer
What we offer
  • Strong clinical leadership and mentoring
  • Ongoing professional development opportunities
  • Supportive, respectful, and collaborative workplace culture
  • Meaningful work within a well-established aged care community
Read More
Arrow Right

Registered Nurse

At Elizabeth Knox Home & Hospital, nursing is more than clinical practice - it i...
Location
Location
New Zealand , Epsom, Auckland
Salary
Salary:
38.56 - 44.09 NZD / Hour
Elizabeth Knox Home and Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in nursing from a recognised institution
  • Current registration with the New Zealand Nursing Council
  • Minimum 2 - 3 years of nursing experience in New Zealand
  • Strong communication, empathy, and teamwork skills
  • Eligible to live and work in New Zealand permanently
Job Responsibility
Job Responsibility
  • Deliver safe, high-quality, person-centred nursing care
  • Recognise and respond promptly to changes in residents’ health status
  • Safely administer and evaluate medications
  • Provide wound care, pressure injury prevention, and continence management
  • Implement falls prevention strategies while promoting independence
  • Maintain infection prevention and restraint minimisation practices
  • Support residents’ nutritional wellbeing
  • Maintain a safe, clean, and organised clinical environment
  • Use resources responsibly and minimise waste
  • Act as a Care Coach to residents and Care Partners
What we offer
What we offer
  • Strong clinical leadership and mentoring
  • Ongoing professional development opportunities
  • Supportive, respectful, and collaborative workplace culture
  • Meaningful work within a well-established aged care community
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy