Care Operations Manager Job at DELIVER (London)

Business Operations Associate Manager, Care Operations

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. ...

Location

United States

Salary:

87607.00 - 101698.00 USD / Year

Virta Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus
5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus
Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)
Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts
Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin
Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement
Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams
Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution
Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams

Job Responsibility

Strategic Operations & Scalability: Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence
Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements
Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives
Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable
Data Analysis & Insights: Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention
Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions
Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability
Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions

What we offer

Offers Equity

Fulltime

Care Operations Manager - French Speaking

As a Care Operations Manager, you will be responsible for overseeing the daily o...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Fluent in French
2+ years experience as an Ops Manager (or equivalent), within a customer service environment (at a BPO or in-house)
Can prioritise effectively - leading on multiple project workstreams concurrently and independently
Has detailed understanding of customer service metrics e.g. (CSAT, Policy Adherence, AHT) and drivers of performance for these individual metrics
Has solid analytical background and ability to drive insights through data (e.g. Excel pivot tables, INDEX MATCH)
Has an excellent verbal and written communication skills
Knowledgeable and comfortable working with CRM systems (e.g. Zendesk / Amazon Connect) and BI tools such as Looker, Tableau, Power Bi.
Takes personal accountability for quality and accuracy of work
Action oriented with experience leading performance improvement projects, such as turnaround plans, glidepaths to green.

Job Responsibility

Responsibility for the Care performance delivered to all sides of the marketplace for your areas through outsourced teams
Work with multiple stakeholders (global and local) to own and manage day to day performance of service queues for customers, partners, and riders across multiple channels
Create business insights and targets to measure Care performance
Lead on projects and initiatives to transform performance across a wide range of KPIs e.g. (CSAT, Policy Adherence, AHT, QA) and own performance improvement strategies where required
Identify and prioritise gaps with partners and internal stakeholders (e.g. policy, workforce management) and own performance improvement strategies where required
Independently own performance deep dives and lead updates with executives, Care leadership, and stakeholders
Manage the performance of our outsourced partner(s), identifying areas for improvement and delivering action plans to ensure that targets are achieved and we deliver the best customer experience in your markets
Make Care a true differentiator at Deliveroo, ensuring best in class customer satisfaction for all three sides of the marketplace
Relentlessly drive change - surfacing issues across Care operations, generating hypotheses, and landing improvements
Present weekly, monthly and annual performance against Care action plans and objectives

What we offer

A competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass

Fulltime

Team Manager- Care Operations USCB

Step into the role of Team Manager- Care Operations USCB at Barclays where you'l...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience
minimum 1 year experience of working for a US process
relevant experience in Management Reporting and ability to link multiple reports and understand linkages between common data points
excellent communication skills with the ability to work independently / as Team Lead
proven track record in problem solving and business innovation
understanding on US Regulations (Reg Z, Reg E, FDCPA, UDAAP etc)
risk and controls
change and transformation
business acumen
strategic thinking

Job Responsibility

Lead a team of analysts delivering accurate and timely customer correspondence outcomes across multiple work types/queues
ensure day-to-day operational performance against service appendices (SLA/TAT), productivity and quality standards
maintain strong risk and control discipline
drive effective work allocation and real-time performance management
provide coaching and technical guidance on complex cases
partner with onshore stakeholders and enabling teams to resolve issues, implement process improvements and deliver a positive customer experience

What we offer

Wellness rooms
gyms
mental health support
inclusive culture
collaborative areas
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Home Care Operations Manager

Coordinate and manage all business and financial affairs and other operational a...

Location

United States , Corpus Christi

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Maintains objective, informative approach when assessing escalated situations
Excels in communicating with all employees, from Sr. Leaders to entry-level new hires
Creatively considers alternative solutions
Adapts well to changing priorities

Job Responsibility

Coordinate and manage all business and financial affairs and other operational activities related to the administration of the office
Keep management informed by summarizing key information
reviewing and analyzing special reports
identifying trends with employees or clients and recognizing opportunities for improvement
Review and approve timesheets for non-exempt branch staff
Ensure the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
Maintain a safe working environment free of environmental hazards
Maintain confidentiality at all times due to access to sensitive information
Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follow all Medicare, Medicaid, and HIPAA regulations and requirements

Fulltime

Home Care Operations Manager

Coordinate and manage all business and financial affairs and other operational a...

Location

United States , Chicago

Salary:

60000.00 - 80000.00 USD / Year

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Maintains objective, informative approach when assessing escalated situations
Excels in communicating with all employees, from Sr. Leaders to entry-level new hires
Creatively considers alternative solutions
Adapts well to changing priorities

Job Responsibility

Coordinate and manage all business and financial affairs and other operational activities related to the administration of the office
Keep management informed by summarizing key information
reviewing and analyzing special reports
identifying trends with employees or clients and recognizing opportunities for improvement
Review and approve timesheets for non-exempt branch staff
Ensure the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
Maintain a safe working environment free of environmental hazards
Maintain confidentiality at all times due to access to sensitive information
Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follow all Medicare, Medicaid, and HIPAA regulations and requirements

Fulltime

Registered Manager / Head of Care Operations

Compass Associates are proud to be partnering with a well-established charitable...

Location

United Kingdom , Leatherhead

Salary:

55000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Previous experience as a Registered Manager within domiciliary or community care services
Strong understanding of CQC regulations, safeguarding
Previous CQC inspection experience
Experience managing large staff teams and operational managers
Strong knowledge of care governance, compliance, and quality assurance processes
Experience handling disciplinary and performance management matters
Excellent communication and leadership skills
Ability to manage complex operational challenges within community care environments

Job Responsibility

Hold CQC Registered Manager status for the service
Provide operational leadership across domiciliary, respite, live-in, and emergency care services
Lead safeguarding processes and act as Safeguarding Lead
Ensure compliance with CQC regulations, governance standards, and duty of candour requirements
Support and manage Senior Service Managers and Service Managers across the organisation
Oversee service quality, care delivery, rostering, and operational performance
Manage escalations relating to safeguarding and urgent out-of-hours matters
Lead disciplinary, performance management, and people management processes
Work closely with the CEO and senior leadership team on operational strategy and service development
Support growth of private and self-funded care packages

What we offer

5% employer pension contribution (matched)
28 days annual leave plus additional long-service entitlement
Employee Assistance Programme (EAP)
In-house employee benefits package
TOIL offered for additional operational responsibilities
Predominantly remote working arrangement
Opportunity to work within a highly values-driven organisation

Fulltime

Operations Manager - Children's Residential Care

Are you an experienced senior leader within children's residential care looking ...

Location

United Kingdom , Merseyside

Salary:

70000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven senior leadership experience within children's residential care
Strong working knowledge of Ofsted frameworks and regulatory standards
Track record of managing multiple homes/services
Level 5 Diploma in Leadership and Management (Children & Young People) or equivalent
Full UK driving licence

Job Responsibility

Provide leadership and performance management to Registered Managers
Drive compliance with Ofsted regulations and Children's Homes Regulations
Monitor and improve quality standards across services
Lead on safeguarding, risk management, and continuous improvement
Support occupancy growth and business development objectives
Develop and mentor management teams
Ensure services consistently deliver outstanding care and outcomes

What we offer

Opportunity to join a progressive and expanding organisation
Supportive senior leadership team
Real opportunity to shape and influence service delivery

Fulltime

Registered Care Manager - Extra Care Housing

We are seeking an experienced and dynamic Registered Care Manager to lead and ov...

Location

United Kingdom , Kendal and Penrith

Salary:

38000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

NVQ Level 5 in Health & Social Care (or equivalent)
Minimum 3 years in care management, including staff recruitment, supervision, and performance management
Strong understanding of regulatory requirements and best practice in extra care services
Excellent leadership, communication, and organisational skills
Ability to manage budgets, oversee health & safety, and handle complex operational challenges
Access to a vehicle and willingness to travel between sites
Strong understanding and lead in CQC and health and social care governance

Job Responsibility

Take full responsibility for delivering high-quality care services within budget
Provide strong leadership and support to Assistant Managers and staff teams
Drive continuous improvement and maintain a minimum “Good” rating with CQC
Lead on implementing the company’s business plan and quality assurance systems
Represent the company positively at external meetings and with regulatory bodies

What we offer

Refer a Friend Bonus: Earn £125 for both you and your referral (T&Cs apply)
Quarterly & Annual Awards: Celebrate your dedication with our Carer Awards
Blue Light Card: Enjoy retail discounts — we’ll cover the cost!
Employee Assistance Programme: Free, confidential support for you and your family
Mileage Allowance & Toll/Bridge/Tunnel Costs Covered
Free Uniform & Infection Control Equipment
People & Wellbeing Team: A dedicated team focused on your growth and welfare
Comprehensive Training & Career Development: Fast-track training, paid induction, and shadowing opportunities — plus pathways for progression
Sustainability Commitment: We’ve reduced our carbon emissions by 88.8% since 2019 and are on track to achieve Net Zero by 2030
Weekly Pay / Stakeholder Pension Plan

Fulltime

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Care Operations Manager

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