Care Operations Lead Job at Pomelo Care

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Regional Operations Manager

An exciting opportunity to join Keys Group as a Regional Manager. This is a key ...

Location

United Kingdom , Bournemouth; Bristol

Salary:

55000.00 GBP / Year

Accomplish

Expiration Date

Until further notice

Requirements

Experience and evidence of competence in a Registered Manager role and experience of multi-site management
Total understanding and commitment to our values, standards, policies, procedures, processes, and practices
Evidence of delivering high quality services
Strong business acumen, commercial awareness and financial management
Total understanding of compliance requirements and internal controls
Passionate, driven and be able to provide evidence of successfully leading and developing teams
Build and manage internal and external stakeholder / customer relationships
Able to deliver above budget performance, whilst maintaining high quality standards of care and outcomes for the people we support
Demonstrate a high level of professionalism and communication skills
Highly organised with the ability to work autonomously and adapt to changing priorities

Job Responsibility

Leading a team of registered managers to deliver high quality care and strong performance
Ensuring delivery of the best possible outcomes for the people they support
Effective operational management focusing on ensuring high quality services are delivered and also provide commercial profitability
Provide commercial profitability for both the existing business and through new business growth opportunities
Create, develop and sustain partnership working relationships with the commissioning authorities and other external agencies, as well as with families and advocates

What we offer

Car allowance £3,600 per annum
Bonus Scheme - Earn 21% of your salary
Paid Mileage
Annual Leave - 32 Days annual leave, inclusive of bank holidays
Career Progression
Free Parking and Meals
DBS Check covered
Ongoing Training and Development
Pension Scheme
Life Insurance

Fulltime

Regional Operations Manager

Regional Operations Manager to be part of the leadership team within National Ca...

Location

United Kingdom

Salary:

56000.00 GBP / Year

National Care Group

Expiration Date

Until further notice

Requirements

NVQ Level 5 in Leadership in Health and Social Care or equivalent experience or qualification
Experience of developing and managing budgets across a wide team
Accountability and proven experience of managing commercial, quality, and people KPIs across the region
Effective decision-making skills
Ability to effectively manage and develop a team to achieve positive outcomes
Proven experience in developing services within the health and social care sector
Ability to problem solve, implement and manage strategies through to completion
Highly analytical
Excellent IT skills
Full understanding of CQC requirements and legislation

Job Responsibility

Leading a team of Registered Managers across residential and supported living services
Ensuring person centred support is delivered for the individuals we support
Working with the Regional Operations Director to ensure the financial and operational performance of your region
Promoting the highest standards of care and support
Ensuring that quality standards are maintained
Accountability for both internal and external compliance adhering to company policies and regulatory requirements
Developing our services further and ensuring quality in every aspect for the individuals we support
Being responsible for building upon existing trusted relationships and developing new relationships with local commissioners and external agencies including CQC
Having autonomy within your role and have a flexible approach to workload and work base to manage your own time including attendance at meetings, visibility in services and control administrative tasks

What we offer

£3,000 car allowance
33 Days annual leave inclusive of bank / public holidays
Life Assurance
Private Medical Insurance
Leadership development programs to support your career development
Access to Professional Qualifications
A range of different wellbeing support through our health and wellbeing platform
Continuous staff reward schemes: Outstanding Achievement Award and NCG Annual Awards
Stream (formally known as Wagestream)
Access to discount platforms

Fulltime

Supervisor, Operations

As the Supervisor of Operations, you will oversee the day-to-day operations of o...

Location

United States , Coral Gables

Salary:

Not provided

Sollis Health

Expiration Date

Until further notice

Requirements

Bachelor's degree required
3+ years of relevant experience in a professional environment required, preferably within healthcare, startup, or related company
1+ year of previous leadership experience
Excellent written and verbal communication skills
Ability to juggle multiple calls at once
Ability to work well under pressure
Ability to treat confidential medical information with care and discretion
Experience interfacing with senior-level executives and high-profile clientele
Ability to establish businesslike and courteous rapport in all relationships
Self-motivated with strong attention to detail

Job Responsibility

Supervise the performance of clinic staff, including Front Desk Coordinators, Radiology Techs, Lab Specialists and other support staff and provide performance reviews and corrective action plans as needed
Oversee workflows for the front desk, lab, radiology and general patient flow throughout the clinic
Act as the primary point of contact when on shift for any patient or employee concerns escalating to the extended Operations leadership team as needed
Assist in maintaining inventory of supplies for the site partnering with Procurement and Nursing leadership to ensure all items are stocked
Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site
Facilitate a culture high-quality patient experience through exceptional and responsive encounters with Sollis members
Partner cross-departmentally with peers and leaders to increase efficiency and to provide high-quality services
Train new and existing staff on updated and new company policies
Assess and manage vendor relationships and negotiate cost effective contracts
Lead team meetings and in-service training

Fulltime

Regional Director

Compass Associates have been engaged to appoint an experienced Regional Director...

Location

United Kingdom , London; Essex; Kent

Salary:

80000.00 - 90000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Experienced Regional Director / Operations Manager within adult social care
Ideally nurse-qualified (though strong non-clinical operators will be considered)
Skilled in managing mixed portfolios with both stable and underperforming homes
Commercially astute, quality-led, and confident leading through change
Based within a reasonable commute of London, Essex or Kent (this is not a relocation role)
Calm, resilient, and able to influence, challenge, and support senior leaders and Home Managers

Job Responsibility

Provide clear, motivational leadership to Home Managers across five nursing homes
Drive compliance and quality improvement across a mixed-performing region
Strengthen commercial performance, occupancy, and financial management
Support turnaround activity within underperforming services
Build a positive, engaged culture aligned with organisational values
Collaborate with the senior team to implement regional consistency and best practice

What we offer

20% quarterly bonus linked to quality and financial KPIs
Healthcare insurance
Pension scheme
Paid mileage

Fulltime

Associate Practice Manager

The purpose of an Associate Practice Manager at Oak Street Health is to lead and...

Location

United States , Des Moines

Salary:

46988.00 - 102000.00 USD / Year

CVS Health

Expiration Date

February 15, 2026

Requirements

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Strongly Preferred: Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Preferred: Experience with Google Suite

Job Responsibility

Lead and manage operations at a single primary care clinic location
Supervise clinical and non-clinical team members
Support operational initiatives
Drive team towards achieving patient satisfaction and clinical outcomes
Ensure clinic is running smoothly and timely
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure center is a Great Place to Work
Ensure clinic operations are running smoothly and safely daily
Ensure adequate staffing each day
Arrange coverage for call-offs or scheduled PTO

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Care Operations Lead

Pomelo Care

Location:
United States

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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