Care Navigator - Peoria Clinic - Onsite Job at Blue Cross Blue Shield of Arizona (Peoria)

Job Responsibility

Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
Play a critical role in the achievement of improved health outcomes and cost savings
Be an empathetic problem-solver and become the most visible partner to all patients
Clarify and explain referral for specialist and diagnostic service recommendations
Care for end to end process as needed, for referral or specialist services
Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
Support members with chronic conditions by providing education, reminders, and other support
Lead service and schedule requests on member’s behalf
Inform and equip Care Team with referral information and requirements
Assist in specialist relationship management
Perform all other duties as assigned
Working hours may include extended hours
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
A Basic Life Saving (BLS) certification
High school diploma or GED
Interest in furthering education/certification
Electronic Medical Records experience
Customer service orientation and experience
Strong communication skills across multiple modalities
Highly collaborative
Empathy and advocacy
Exceptional organizing skills, detail-orientation
Must be able to maintain confidentiality at all times
Active AZ fingerprint clearance card

Clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.
Proficiency with other health care related software platforms
High degree of independence, flexibility, initiative, and commitment