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Care Navigator - Mood & Anxiety

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Spring Health

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

33.33 - 42.31 USD / Hour
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Job Description:

We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support adult and adolescent members seeking care with chronic and treatment resistant mood and anxiety disorders. Reporting to the clinical lead of the Mood and Anxiety Disorder Specialty Care Program, the Mood and Anxiety Specialty Care Navigator will provide initial assessment, support and coaching, referral, and ongoing care coordination primarily for adult members within Spring Health’s innovative Mood and Anxiety Disorders Program. The role may also support teens 13 to 17 and their caregivers.

Job Responsibility:

  • Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider
  • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals
  • Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey, tailoring skills for adolescents when applicable
  • Employ motivational interviewing to assist members in engaging in care
  • Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools
  • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs
  • Balance time with the adolescent and caregivers (individual and joint conversations) to support the family system while honoring the teen’s voice
  • As necessary, provide in-the-moment support and developmentally appropriate safety planning for members with safety, risks or crisis
  • Utilize written communication skills to interact with members, caregivers, and providers through email
  • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes
  • Identify and problem-solve issues that serve as a barrier or disruption to care
  • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience
  • Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed
  • Participate in staff meetings, case consultations, and trainings
  • Assist with onboarding and mentoring new team members
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Requirements:

  • Required mental health license: LCSW, LMFT, LPC
  • Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders in adult and adolescent populations in outpatient or intensive outpatient settings
  • Experience with motivational interviewing, diagnostic assessment, and triage
  • Knowledge of current best practices and evidence based treatments for mood and anxiety disorders, such as CBT, DBT, DBT-A, Exposure-Based therapies, Behavioral Activation, and related approaches
  • Experience working with parents and caregivers, including providing psychoeducation, motivational work, and collaborating with families to support the adolescent’s treatment and overall wellbeing when the teen is the identified patient
  • Excellent listening, written and verbal communication skills
  • Acknowledge and embrace diversity and inclusion
  • Experience working with diverse populations
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
  • Able to multi-task and context switch

Nice to have:

  • Bilingual
  • Experience and training in Dialectical Behavioral Therapy (DBT) and DBT-A
What we offer:
  • Health, Dental, Vision benefits start on your first day at Spring
  • You and your dependents also receive access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • We offer competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching to support your favorite causes

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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