Care Navigator - Mood & Anxiety Job at Spring Health

Job Description

We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support adult and adolescent members seeking care with chronic and treatment resistant mood and anxiety disorders. Reporting to the clinical lead of the Mood and Anxiety Disorder Specialty Care Program, the Mood and Anxiety Specialty Care Navigator will provide initial assessment, support and coaching, referral, and ongoing care coordination primarily for adult members within Spring Health’s innovative Mood and Anxiety Disorders Program. The role may also support teens 13 to 17 and their caregivers.

Job Responsibility

Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider
Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals
Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey, tailoring skills for adolescents when applicable
Employ motivational interviewing to assist members in engaging in care
Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools
Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs
Balance time with the adolescent and caregivers (individual and joint conversations) to support the family system while honoring the teen’s voice
As necessary, provide in-the-moment support and developmentally appropriate safety planning for members with safety, risks or crisis
Utilize written communication skills to interact with members, caregivers, and providers through email
Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes
Identify and problem-solve issues that serve as a barrier or disruption to care
Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience
Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed
Participate in staff meetings, case consultations, and trainings
Assist with onboarding and mentoring new team members
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Requirements

Required mental health license: LCSW, LMFT, LPC
Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders in adult and adolescent populations in outpatient or intensive outpatient settings
Experience with motivational interviewing, diagnostic assessment, and triage
Knowledge of current best practices and evidence based treatments for mood and anxiety disorders, such as CBT, DBT, DBT-A, Exposure-Based therapies, Behavioral Activation, and related approaches
Experience working with parents and caregivers, including providing psychoeducation, motivational work, and collaborating with families to support the adolescent’s treatment and overall wellbeing when the teen is the identified patient
Excellent listening, written and verbal communication skills
Acknowledge and embrace diversity and inclusion
Experience working with diverse populations
Motivated to go above and beyond for members to provide a high-touch experience
Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
Able to multi-task and context switch

Nice to have

Bilingual
Experience and training in Dialectical Behavioral Therapy (DBT) and DBT-A

What we offer

Health, Dental, Vision benefits start on your first day at Spring
You and your dependents also receive access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
We offer competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes

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Care Navigator - Mood & Anxiety

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