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The Care Model Operations Associate role will be a generalist team member supporting the Care Model Operations team, which is accountable for building and scaling Pomelo’s operational systems to improve health outcomes through reliable, sustainable care delivery. Your North Star: Own, organize, and maintain the mission-critical details that influence the practice’s ability to deliver reliable, sustainable care that improves health outcomes at scale.
Job Responsibility:
Own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors
Partner with Product Operations to scope and maintain playbook requests
Own subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD)
Support care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)
Requirements:
3+ years of experience in care delivery operations, care operations, or analytical roles
Exceptional project management and prioritization skills
Eagerness to own detailed documentation and workflows
Analytical and investigative skills, with demonstrated ability to develop informed hypotheses and dig into the root cause of a problem
Proactive, reliable communicator who can summarize insights for a cross-functional audience
Experience creating clear and traceable analyses in Google Sheets/Excel (bonus points for comfort with importing and manipulating data with formulas, pivot tables, etc.) and Metabase