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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Manager, Business Analytics is responsible for driving data-driven decision-making in support of the Care Model. This individual will lead opportunity analysis initiatives with a focus on cost, quality, and experience, as well as oversee the development and management of dashboards for key performance indicator (KPI) reporting and monitoring. The ideal candidate will combine deep analytical expertise with strong business acumen to identify actionable insights that improve operational performance and patient/member outcomes.
Job Responsibility:
Care Model Opportunity Analysis: Lead comprehensive analyses to identify opportunities for improvement in cost efficiency, quality of care, and stakeholder experience within the Care Model
Strategic Decision Support: Collaborate with cross-functional teams—including operations, clinical, and finance—to translate analytical findings into strategic recommendations and action plans
KPI Dashboard Development: Design, build, and maintain interactive dashboards that provide real-time visibility into key metrics, supporting ongoing performance management and continuous improvement efforts
Reporting & Monitoring: Establish robust reporting frameworks and monitoring processes to track progress against organizational goals and regulatory requirements
Data Governance: Ensure data integrity, consistency, and accuracy across all analytics and reporting solutions
Stakeholder Engagement: Present findings, insights, and recommendations to executive leadership and other stakeholders in a clear, concise, and actionable manner
Team Leadership & Development: Mentor and develop a team of analysts, fostering a culture of analytical rigor, collaboration, and innovation
Continuous Improvement: Stay current with industry best practices, emerging technologies, and analytical methodologies to enhance the organization’s analytic capabilities
Requirements:
7+ years of progressive experience in business analytics
Strong expertise in healthcare analytics, care model evaluation, or related fields
Proven experience designing and deploying dashboards using tools such as Tableau, Power BI, or similar platforms
Demonstrated ability to analyze complex data sets and present actionable insights to senior leadership
Excellent communication, presentation, and stakeholder management skills
Advanced proficiency in SQL, Excel, and statistical analysis tools (e.g., R, Python)
Knowledge of healthcare cost, quality, and experience metrics is highly desirable
Analytical Thinking & Problem Solving
Strategic Vision & Business Acumen
Collaboration & Influence
Project Management
Adaptability & Continuous Learning
Leadership & Team Development
Bachelor’s degree in Business Analytics, Data Science, Health Administration, Economics, or a related discipline