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Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner. Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes.
Job Responsibility:
Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care
Collaborates with the patient/family and inter-professional team to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services
Uses evidenced-based approaches to increase patient and family activation and engagement in their own care
Partners with patient and family to develop SMART goals
Assists in the development, procurement, and adoption of patient self-management educational resources
Identifies potential barriers to learning and/or to the optimal delivery of care
Independently manages CM caseload according to department expectations
Ensures timely completion of tasks and documentation related to MCO, regulatory and contractual requirements
Partners with identified at-risk patients throughout the diagnosis, treatment and follow-up to deliver continuity of care
Coordinates patient information and communication between and among the patient/family, the referring/accepting facilities and physicians, community caregivers and other members of ACM to ensure smooth transitions of care
Coordinates referrals to other internal AAH departments and/or external community resources as necessary
Requirements:
Registered Nurse license issued by the state in which the team member practices
Bachelor's Degree in Nursing or related field
Typically requires 5 years of experience in clinical nursing or 1-2 years of care management experience
Must be self-directed with the ability to work well independently and within a team environment
Excellent oral, written and interpersonal skills
Critical thinking, problem solving and excellent organizational skills
Ability to work productively and effectively in a complex environment with multiple changing priorities
Demonstrated ability to work well with physicians and other healthcare professionals
Proficient computer/Microsoft-suite skills and previous Epic EMR experience
Ability to handle multiple responsibilities
Nice to have:
Applicable certification is encouraged
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance