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The Care Management Specialist II utilizes clinical skills and training to perform essential functions of care management for identified and assigned member population according to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Job Responsibility:
Utilizes clinical skills and training to perform essential functions of care management
Manages a specified caseload across the entire continuum of programmatic levels
Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment
Applies clinical knowledge and experience to evaluate information regarding prospective care management members
Conducts Care Management services for the most complex and vulnerable members
Collaborates with primary care physician and other treating professionals as appropriate
Employs engagement techniques to build relationships with members and their authorized representatives
Notifies Care Coordinators and CHWs of members needs
Performs field assessment and care coordination functions in community settings
Provides effective care management for Individualized Care Plan summary and interventions
Facilitates appropriate use of resources and coordinates necessary services
Encourages member and family empowerment through education
Monitors and evaluates member progress
Uses claims and care management software to document interactions
Provides ongoing direction and support to internal customers
Responsible for staying current with best practices
Requirements:
Associate's Degree in Nursing for Registered Nurses
Master's Degree in Social Work for Licensed Clinical Social Workers
Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting
Experience providing care management with complex/catastrophic conditions
Current knowledge of clinical standards of care and disease processes
Critical thinking skill
Excellent customer service skills
Ability to clinically analyze the most complex cases
Ability to triage immediate member health and safety risks
Ability to sensitively manage member or family responses
Strong verbal and written communications skills
Ability to use a personal computer, and knowledge of medical information systems
Knowledge of and ability to comply with HIPAA compliance
Ability to interview, assess and coordinate care
Ability to prioritize caseload
Knowledge of community resources
Knowledge of Medi-Cal and Medicare regulations
Ability to work as a part of a diverse team
Registered Nurse (RN)
current and unrestricted California License OR Licensed Clinical Social Worker
current and unrestricted California License
Travel to offsite locations for work
Nice to have:
Bachelor's Degree in Nursing for Registered Nurses
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese