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Care Management Associate

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , New York

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.50 - 42.35 USD / Hour
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Conduct monthly outreach calls to assigned members to monitor well-being and document updates
  • Assist Care Managers in completing and submitting service authorization requests
  • Follow up with Primary Care Provider (PCP) offices to obtain required documentation for service requests
  • Coordinate with service providers to confirm delivery and implementation of authorized services
  • Support members with Medicaid recertification processes to ensure uninterrupted enrollment and benefits
  • Assist in scheduling and coordinating home visit assessments as needed
  • Compile and share relevant member information and reports with other departments to support interdisciplinary collaboration
  • Maintain accurate and timely documentation in care management systems

Requirements:

  • 2–3 years of experience in healthcare coordination, case management support, or administrative roles in a clinical or social services setting
  • Willing and able to work 3 days per week onsite at 101 Park Ave. New York, New York 10178

Nice to have:

  • Strong communication and interpersonal skills, especially with vulnerable populations
  • Ability to manage multiple tasks and follow through on assignments independently
  • Familiarity with Medicaid processes and service authorization workflows
  • Proficiency in using electronic health records (EHR) and care management platforms
  • Detail-oriented with strong organizational and documentation skills
  • Ability to work collaboratively with clinical and administrative teams
  • Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word
What we offer:
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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