Care Expert Job at Alan

Care Expert

Taking care of our clients is at the heart of our business. Our User Care Expert...

Location

Belgium

Salary:

Not provided

Alan

Expiration Date

Until further notice

Requirements

Have 2+ years of experience in: a customer-support role
or education
or communication
Are bilingual English + Dutch
Have a passion for caring for members, and solving their problems
Love written communication
Are comfortable with computers and technology in general
Have a very empathetic mindset
Are motivated and entrepreneurial
Have an enthusiasm for teamwork, learning and teaching

Job Responsibility

Deal with our members' requests in a meaningful, delightful and timely manner
Be transparent, accurate, clear and helpful to our members
Work on projects next to answering our members
Help implement better processes and tools
Contribute to improving our product
Analyse what you see, identify areas for improvement and make suggestions
Become an expert in healthcare and insurance
Help new members of the great healthcare team
Be involved in building, nurturing and enhancing our care team

What we offer

Fair rewards. Generous equity packages
Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship
All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
Flexible vacation policy and flexible working hours
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
Learning & Training opportunities. A highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one
Parental leave. Extended parental leave for all new parents

Fulltime

Care Expert

Your mission is to transform member requests into delightful experiences. You'll...

Location

France

Salary:

Not provided

Alan

Expiration Date

Until further notice

Requirements

Have a genuine passion for helping others and find joy in solving member challenges
Master French and English at a full working proficiency level (written and spoken)
Navigate technology with confidence and embrace digital tools
Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
Bring natural empathy and a calm presence to every interaction
Love taking initiative and turning ideas into action
Thrive in collaborative environments where you can both learn and share knowledge

Job Responsibility

Transform member requests into delightful experiences
Provide meaningful solutions, swift timely responses, crystal-clear accurate information, and transparent helpful guidance
Master the intricacies of the French healthcare system and the unique needs of our B2B partners
80% dedicated to providing exceptional member support
20% driving innovative Care projects tailored to your unique expertise
Drive Process Excellence
Identify and implement key improvements
Transform data insights into actionable solutions
Lead end-to-end implementation
Guide and inspire fellow Alaners

What we offer

Fair rewards with generous equity packages for permanent contracts only
Flexible Office with amazing office space at HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship
All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
Flexible vacation policy and flexible working hours
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
Transport: Country-specific commuter benefits
Learning & Training opportunities: A highly flexible Training policy free books and budget to attend and speak at conferences
Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one
Parental leave: Extended parental leave for all new parents, for permanent contracts only

Fulltime

Care Expert

Your mission is to transform member requests into delightful experiences. You'll...

Location

France

Salary:

Not provided

Alan

Expiration Date

Until further notice

Requirements

Have a genuine passion for helping others and find joy in solving member challenges
Master French and English at a full working proficiency level (written and spoken)
Navigate technology with confidence and embrace digital tools
Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
Bring natural empathy and a calm presence to every interaction
Love taking initiative and turning ideas into action
Thrive in collaborative environments where you can both learn and share knowledge

Job Responsibility

Transform member requests into delightful experiences
Provide meaningful solutions, swift timely responses, crystal-clear accurate information, and transparent helpful guidance
Master the intricacies of the French healthcare system and the unique needs of our B2B partners
80% dedicated to providing exceptional member support
20% driving innovative Care projects tailored to your unique expertise
Drive Process Excellence
Identify and implement key improvements
Transform data insights into actionable solutions
Lead end-to-end implementation
Guide and inspire fellow Alaners

What we offer

Fair rewards with generous equity packages
Flexible Office with amazing office space at HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship
All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
Flexible vacation policy and flexible working hours
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country
Transport: Country-specific commuter benefits
Learning & Training opportunities: A highly flexible Training policy free books and budget to attend and speak at conferences
Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one
Parental leave: Extended parental leave for all new parents

Fulltime

Dedicated Expert, Care Team SMB

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees...

Location

United States , Atlanta

Salary:

20.00 - 33.14 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
Wireless/Telecommunications industry experience is a plus. (Preferred)
Windows Proficient using a computer, Windows, Outlook (Required)
Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
Product Knowledge TFB product portfolio knowledge (Required)
Cold Calling Skilled in outbound calling (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns
Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions
Provides proactive and reactive support through inbound and outbound contact with a 'Know Me, Know My Business' customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile
Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed
Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements

What we offer

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support

Fulltime

Dedicated Expert, Care Team SMB

Team SMB Dedicated Experts work as a part of Team of Experts to astound business...

Location

United States , Las Vegas

Salary:

20.00 - 33.14 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus
Less than 2 years Wireless/Telecommunications industry experience is a plus
Windows Proficient using a computer, Windows, Outlook
Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines
Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills
Product Knowledge TFB product portfolio knowledge
Cold Calling Skilled in outbound calling
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns
Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions
Provides proactive and reactive support through inbound and outbound contact with a 'Know Me, Know My Business' customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile
Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed
Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave

Fulltime

Dedicated Expert, Care Team SMB

Team SMB Dedicated Experts work as a part of Team of Experts to astound business...

Location

United States , Irving

Salary:

20.00 - 33.14 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)
Windows Proficient using a computer, Windows, Outlook (Required)
Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
Product Knowledge TFB product portfolio knowledge (Required)
Cold Calling Skilled in outbound calling (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns
Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions
Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile
Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed
Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Guest Environment Floor Care Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Excellent guest service skills
Availability to work a flexible schedule
Ability to shampoo and maintain all carpets and upholstery
Ability to complete assigned projects thoroughly and in time allotted
Ability to select appropriate cleaning chemicals and necessary personal protective equipment
Ability to identify and report preventative or other maintenance issues

Job Responsibility

Shampoo and maintain all carpets and upholstery
Complete assigned projects thoroughly and in time allotted
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs
Identify and report preventative or other maintenance issues in public areas or guest rooms
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Fulltime

Customer Care Expert

We're looking for Customer Care Experts to join our Bescot team on a full time, ...

Location

United Kingdom , Walsall

Salary:

24605.00 GBP / Year

RAC

Expiration Date

Until further notice

Requirements

Experience in customer service or complaints handling
The confidence to manage challenging conversations calmly and professionally
Strong communication skills, both written and verbal
Good attention to detail and the ability to use multiple systems
A genuine customer first mindset

Job Responsibility

Handle inbound calls and manage complaints and enquiries with empathy, professionalism, and clarity
Take ownership of each case, ensuring members feel heard, supported, and informed
Work within FCA guidelines, maintaining accurate data and meeting response times
Use RAC systems confidently to provide timely, effective resolutions
Share knowledge, support colleagues, and contribute to continuous improvement across the team

What we offer

Competitive salary of £24,605
Automatic enrolment in 'Owning It Together' Colleague Share Scheme
Free RAC Ultimate Complete Breakdown Service from day one
Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
23 days annual leave (Pro-rata) plus bank holidays
Paid family leave
Flexible schedules
Practical resources to help navigate personal commitments
Pension scheme with up to 6.5% matched contributions
Life assurance cover up to 4x salary (10x optional with flex benefits)

Fulltime

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