Care Expert

• Transform member requests into delightful experiences
• Provide meaningful solutions, swift timely responses, crystal-clear accurate information, and transparent helpful guidance
• Master the intricacies of the French healthcare system and the unique needs of our B2B partners
• 80% dedicated to providing exceptional member support
• 20% driving innovative Care projects tailored to your unique expertise
• Drive Process Excellence
• Identify and implement key improvements
• Transform data insights into actionable solutions
• Lead end-to-end implementation
• Guide and inspire fellow Alaners
• Build high-performing project teams
• Shape the future of Care at Alan
• Design member empowerment initiatives that boost autonomy
• Architect Care team structures for peak performance
• Collaborate on cross-community product innovations
• Help us grow by attracting top Care talent

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge

Already understand the French healthcare system

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
• Transport. Country-specific commuter benefits
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises
• Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one
• Parental leave. Extended parental leave for all new parents, for permanent contracts only