Care Experience Manager

About Aveanna Healthcare\n\nAt Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.\n\nAs a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.\n\nWhy You'll Love This Role\n\nOn-call only every other weeks – phone-based support only, and you'll be paid for your time\n\nNo hands-on clinical work required – focus on coordination and communication\n\nBe part of a purpose-driven team that's passionate about making a difference\n\nOpportunities for advancement and career growth\n\nBuild lasting relationships with families and caregivers\n\nMake an impact in your community\n\nWhat You'll Do\n\nAct as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction\n\nManage caregiver schedules to ensure the right match of skills and availability\n\nCollaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding\n\nMaintain accurate and up-to-date records, schedules, and reports\n\nParticipate in the on-call rotation — only once every other weeks, phone support only, and paid\n\nHelp build a strong, engaged caregiver team by fostering a positive, supportive work environment\n\nHandle problem-solving with professionalism and empathy — turning challenges into opportunities\n\nManage performance and support the retention of caregivers through engagement and timely feedback\n\nWhat We're Looking For\n\nBachelor's degree or equivalent work experience\n\n2+ years of experience in sales, customer service, or a fast-paced office environment\n\nStrong organizational and time management skills\n\nExcellent communication, relationship-building, and problem-solving skills\n\nComfortable using MS Office and learning new systems quickly\n\nExperience in recruiting or healthcare (preferred but not required)\n\nBonus Points If You\n\nThrive in fast-paced environments\n\nAre proactive, adaptable, and solution-oriented\n\nGenuinely enjoy helping others\n\nWant to grow into leadership or regional roles\n\nTravel Requirements\n\nMinimal local travel may be required for meetings, patient visits, or training sessions.