Care Director Job at Randstad (Brisbane)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Group Director, Care + Engagement

The Group Director, Care + Engagement is responsible for setting the vision, sta...

Location

Salary:

140000.00 - 159000.00 USD / Year

The Social Lights

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
10+ years of experience, preferably in an agency setting
6+ years of social media management experience
Experience in social media is required
Excellent time management, organization, and prioritization skills
Strong interpersonal skills
communication, relationship building and conflict resolution
Able to maintain confidentiality with business relations, personnel matters, and proprietary matters
Ability to manage up, down and laterally to achieve objectives
Familiarity with Asana, Slack, Box and the Google suite of tools

Job Responsibility

Own client social media approach
Lead the development and evolution of the client’s social media approach, including tools, processes, team structure, and strategic vision
Oversee social media work across accounts
Ensure that social teams are delivering high-quality, consistent work across all client accounts by providing oversight, direction, and hands-on support as needed to maintain excellence and effectiveness
Drive operational excellence with AI-enabled solutions
Identify and implement scalable systems and AI tools for scheduling, publishing, moderation, measurement, and reporting to help teams operate efficiently and stay ahead of emerging capabilities
Lead platform and partner relationships
Stay at the forefront of social platform trends, features, and updates while managing relationships with key platform partners and tools vendors
Establish and enforce discipline best practices
Define and maintain high standards for content planning, publishing cadence, engagement tactics, and community management across the agency

What we offer

Medical Insurance
Dental Insurance
Voluntary Vision Insurance
HSA with Company Contribution
Dependent Care FSA
401k + Company Match
Generous PTO Policy
Cell Phone Stipend
Paid Parking (local)
Technology Enablement + AI Tools

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director Patient Care Services - Emergency Department

The TMC Emergency Department is the busiest Emergency Department in Southern Ari...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Master’s degree in Nursing or related field required
Eight (8) years of nursing experience in an acute care setting required
Current RN licensure permitting work in the State of Arizona required
Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
Skill in evaluating performance and recommending improvements
Skill in developing and managing budgets
Skill in developing training materials and educating staff in the proper responses for critical care issues

Job Responsibility

Assists in the organization and administration of Emergency Department as the Director Patient Care Services
Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources
Assumes other responsibilities delegated by Chief Nursing Officer
Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees
Supervises staff involving interviewing and hiring, training, and performance evaluation
establishes specific performance standards and measures for work
confronts others directly and respectfully when performance does not meet expectations
Oversees assigned budgets, including projections and reconciliation
understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions
Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner

Fulltime

Medical Director-Health Care Delivery, Clinical Perf-At Home

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Illinois

Salary:

174070.00 - 374920.00 USD / Year

CVS Health

Expiration Date

July 01, 2026

Requirements

M.D. / D.O. in good standing with no restrictions required
Board certification in Internal Medicine or Family Medicine required for M.D. or D.O., Board certification in Family, Adult, or Gerontology for A.P.N.
Experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues
Experience using a metrics-driven approach to the provision of medical care and/or quality projects
5+ years of experience in outpatient practice preferred
Providers who have been at OSH for a minimum of 1 year are welcome to apply
Fellowship training in Geriatrics and/or other professional degrees (e.g., M.B.A., J.D., M.P.H.) welcome but not required
Working knowledge of adult learning and prior experience of developing lectures and presentations for remote and in-person learners
Willingness to shadow and conduct patient visits, as needed, to test workflows and clinical skills in direct patient care settings
Minimum of 1 year in roles coaching providers and their teams to provide exemplary care

Job Responsibility

Onboarding
Content Development
Clinical development

What we offer

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

Director of care

RPN or RN responsible for overseeing tasks completed by on-site Nurses, Resident...

Location

Canada , Alliston

Salary:

Not provided

Riverwood Senior Living

Expiration Date

Until further notice

Requirements

Must have RN or RPN license
Tuberculosis Test
Vulnerable Sector Check
Works well under pressure
Organized
Compassion for all residents
Ability to supervise 20+ RCWs, PSWs and Nurses

Job Responsibility

Oversee tasks completed by on-site Nurses, Resident Care Workers, and Personal Support Workers
Assist and lead medical team with dispensing and administering residents' personal daily medications, compiling resident care plans, and attending to other personal resident medical needs
Collaborate with Resident Doctors to ensure daily resident medical services are met direct, contact and evaluate daily operations
Make sure everyone follows all policies and procedures for execution of healthcare services
Plan, organize, direct, control and evaluate daily operations
Liaison with Residents, families, Doctors and caregivers

Fulltime

Regional Director of Resident Care

The Regional Director of Resident Care is responsible for activities related to ...

Location

United States

Salary:

105000.00 - 115000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor of Science in Nursing required
Master of Science in Nursing preferred
Maintains knowledge of regulatory compliance in all states of responsibility
Experience in assisted living, home health or long-term care industries
Ten (10) years’ nursing experience
Licensed Registered Nurse in good standing
Five (5) year nursing management experience

Job Responsibility

Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines
Reviews new regulatory directives and implements changes as needed
Reviews and investigates resident complaints/Hotline Complaints as directed
Ensures compliance with resident rights policies and works to resolve resident grievances
Conducts compliance surveys at communities
Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
Participates in State and Federal surveys and compliance investigations
Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions
Reports findings of State and Federal surveys to the Regional Operations Leader
Gathers performance improvements indicators and survey data to identify trends

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

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Care Director

Job Description

Job Responsibility

Requirements

What we offer

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