Care Designer

• Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care
• achieves conversion goal of 90%
• Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
• Develops, promotes and ensures high quality, innovative customer service
• Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
• Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement
• sets and role models expectations
• Conducts supervisory visits to ensure Caregiver fit and quality of care
• delivering a premium client experience impacting Net Promoter Scores of 9 or higher
• Develops appropriate and individualized care plans and updates as required
• Educates clients on self-care and evaluates client response to care provided
• Monitors risk issues and analyzes trends, adapts care as needed
• Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
• Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
• Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
• Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
• Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
• Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
• Hands off accurate and timely client files to the Care Coordinator to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
• Liaises with the Care Coordinator to communicate changes in client requirements
• Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability
• assists with scheduling as needed
• Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff
• manages performance of Caregiver
• Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
• Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
• Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
• Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
• Conducts record audits on a quarterly basis to ensure accuracy and up to date information
• Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
• Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
• Manage CLBC and WorkSafe caseloads

• LPN license in good standing
• CPR and First Aid Certification
• Valid driver’s license
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• Exceptional written and verbal communication skills
• Intentional organization, planning, time management and multitasking skills
• Demonstrated experience setting and achieving goals
• Customer service and leadership background considered an asset
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Negative TB test (updated every 5 years for continued employment)

Customer service and leadership background considered an asset

• Compensation Package
• Benefits Package
• Premium Employer
• Training and Support Network
• Hands-on training, mentorship and continued access to online learning
• Mentoring to support the development of self-led leaders
• Growth opportunities
• A culture in which you thrive and love coming to work
• A Culture of Bold Kindness