Care Designer/rpn

• Conducts Caring Consults, assesses clients with respect to physical, emotional, clinical and environmental needs and advises on client care
• achieves conversion goal of 90%
• Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
• Develops, promotes and ensures high quality, innovative customer service
• Acts as advisor in Caring Consult to ensure that client and client contacts have all information pertaining to care and services provided
• Attends all First Visits with caregivers to ensure client needs and care plans are executed as per the service agreement
• sets and role models expectations for caregiver
• Conducts Supervisory Visits to ensure caregiver fit and quality of care
• delivering a premium client experience impacting Net Promoter Scores of 9 or higher
• Develops appropriate and individualized care plans and updates as required
• Educates clients on self-care and evaluates client response to care provided
• Monitors risk issues and analyzes trends, adapts care as needed
• Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
• Responsible for client care as needed
• Drives results through leading our caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education,as needed
• Delivers on our Brand Promise by leading the client experience, ensuring our caregivers are going above and beyond to bring peace of mind to our clients and their families
• Conducts First and Supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
• Verify caregiver skills on site as needed pertaining to the care plan
• Liaises the scheduling with the General Manager to determine a perfect match, to communicate changes in client requirements, or caregiver assignments
• Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability
• assists with scheduling as needed
• Responsible for data integrity and completion of client files
• Maintains excellent documentation practices
• Reviews and updates client records quarterly, or as needed, to ensure 100% accuracy and completeness
• Ensures progress notes are reviewed and provide necessary coaching to caregivers
• Answer phone calls as needed and document all intakes appropriately, including entering into Alayacare and ensuring proper follow up

• Experienced Registered Practical Nurse, licensed to practice in the Province of Ontario
• BLS Certification
• Valid driver’s license (will have access to company vehicle)
• Strong computer skills, ideally proficient in G-Suite: Gmail, Drive, Docs, Calendar
• Exceptional written and verbal communication skills in the English language
• Bilingual
• Intentional organization, planning, time management and multitasking skills
• Demonstrated experience setting and achieving goals
• Customer service and leadership background considered an asset
• Up to date Criminal Record Check with Vulnerable Sector
• Up to date Negative TB test
• Flexible availability, with evenings, weekends and some holidays included

Customer service and leadership background considered an asset

• Flexible scheduling with guaranteed weekly hours with opportunity for growth
• One on one in home care with private clients
• Premium Employer
• We pay you what you’re worth, and then some. We review compensation throughout the year to pay top of market so you are well taken care of for the contribution you make
• Training and Support Network
• Hands-on training, mentorship and continued access to online learning help set you up for success. We also provide mentoring to support the development of self-led leaders
• Caregiving as a Career
• We believe in Caregiving as a Career, and in providing both growth opportunities and a culture in which you thrive and love coming to work
• A Culture of Bold Kindness
• At Nurse Next Door, we are kind and care about each other. We give 110% to everything we do. We’re not afraid to speak our mind or make mistakes. We believe everyone’s contribution matters