Care Designer / LPN

• Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care
• achieves conversion goal of 90%
• Drives business interest by engaging in relationships with community leaders and professional organizations
• Develops, promotes and ensures high quality, innovative customer service
• Acts as advisor in Caring Consult
• Attends all First Visits with Caregivers to ensure client needs and care plans are executed
• Conducts supervisory visits to ensure Caregiver fit and quality of care
• Develops appropriate and individualized care plans and updates as required
• Educates clients on self-care and evaluates client response to care provided
• Monitors risk issues and analyzes trends, adapts care as needed
• Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
• Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
• Delivers on our Brand Promise by leading the client experience
• Accountable for staff performance
• Manages the education function to support a continuous learning environment
• Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction
• Hands off accurate and timely client files to the Care Coordinator
• Liaises with the Care Coordinator to communicate changes in client requirements
• Responsible for ensuring client coverage is secured
• Responsible to ensure AMS percentages remain below 5% for total staff
• Responsible for data integrity and completion in the scheduling software
• Maintains excellent documentation practices
• Reviews and updates client and staff records quarterly
• Directs the maintenance of client & personnel records
• Conducts record audits on a quarterly basis
• Ensures compliance with national, state/provincial legislative requirements
• Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
• Manage CLBC and WorkSafe caseloads

• LPN license in good standing
• CPR and First Aid Certification
• Valid driver's license
• Minimum 2 years of management experience
• Proven experience leading and supervising a team
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• Exceptional written and verbal communication skills
• Intentional organization, planning, time management and multitasking skills
• Demonstrated experience setting and achieving goals
• Customer service and leadership background considered an asset
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Negative TB test (updated every 5 years for continued employment)

Customer service and leadership background considered an asset

• Compensation Package
• Benefits Package
• Hands-on training, mentorship and continued access to online learning
• Mentoring to support the development of self-led leaders