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Make a real impact every day as part of a team that puts people first. Choices Homecare are looking for a proactive and organised Care Co-ordinator to join our domiciliary care service. This role brings together scheduling, assessments, care planning, quality assurance, and carer support, giving you real ownership across the full care journey. The Care Co-ordinator is a vital operational role within the branch, ensuring every individual receives safe, high-quality, person-centred care through effective rota planning, responsive coordination, thorough assessments and care planning, and strong support for our care teams. If you thrive in a varied, fast-paced role and enjoy being at the centre of day-to-day operations, this could be your perfect next step.
Job Responsibility:
Building and managing rotas to ensure safe and consistent service delivery
Completing initial assessments and risk assessments in line with the needs of the service user, and CQC requirements, along with ongoing care plan reviews
Supporting quality assurance through audits, spot checks, and observations
Supporting, supervising, and developing members of the care team
Ensuring ECM KPIs are met by monitoring alerts promptly and maintaining accurate, compliant documentation
Working closely with the Local Authority on new care packages and changes
Handling day-to-day service queries and resolving issues promptly and professionally
Participating in the on-call rota for essential out-of-hours support
Requirements:
Experience in domiciliary care, coordination, or scheduling
Strong organisational skills and the ability to manage changing priorities
Confident in completing assessments, care planning and maintaining accurate records
Excellent communication skills and a supportive, team-focused mindset
High attention to detail and commitment to delivering safe, person-centred care
Full UK driving licence and access to a vehicle
What we offer:
Supportive, people-first team culture
Training and development through the Optimo Learning Academy
Career progression opportunities across the Optimo network
Access to Health Assured EAP and Reward Gateway benefits