Care Coordinator Job at Avanti Homecare (Ilkeston)

Job Description

At Avanti Homecare, we are on an exciting journey of growth. As the Care Coordinator, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and ensure that efficient, person-centred weekly rotas are produced and managed. In addition, you will be responsible for the on-call phone (one week in every four - including weekends) for out of hours contact (until 10:30pm) and ensuring calls are covered as part of the management team. Our office hours are Monday - Friday 8:30am-4pm. Please note: We are unable to offer sponsorship for this role.

Job Responsibility

Care Coordination & Scheduling: Creating and managing person-centred (for our clients and team) rotas on a weekly basis
Managing client runs and making changes and improvements when needed to ensure rota efficiency for both our team and clients
Solve rota issues as they arise, ensuring continuity of care
Management of staff holidays and sickness inputting into E-days
On-call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact and ensure full call coverage as part of the management team
Liaise with professionals (e.g., Social Workers, GPs, District Nurses) and client families
Office Administration: Maintain all aspects of the office administration across the carers, clients and all digital systems
First responder to office calls
Completing monthly carer visit note reviews
Inputting and updating staff data/records and availability into company systems
Responding promptly to office alerts, ensuring timely escalation if needed
Quality and Compliance: Manage invoicing notes and Purchase Orders in partnership with the Admin Executive and local authorities
Arranging care team introductions to our clients when required
Prepare and submit brokerage forms in collaboration with the Deputy and Registered Manager
Work in line with company policies and procedures to ensure safety of our clients
Supporting Clients: Covering care calls in office hours if needed
Supporting with all stages of onboarding of new packages including client assessments
Ensure a compassionate and professional telephone manner when talking with clients
Recognising client problems and working with your colleagues to find solutions in the best interest of the client
Work in line with company policies and procedures to ensure the safety of our clients
Team support and wellbeing: Provide guidance and support to the care team, addressing any concerns or challenges
Offer a supportive and caring presence and help maintain morale and uphold Avanti's values within the team
Lead by example in adhering to all company policies and procedures.

Requirements

A minimum of 2 years supporting and caring for people
A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
Strong IT literacy in digital care planning systems
Junior management experience
Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
A Level 3 Diploma in Health and Social Care or working towards completion
A full UK driving licence and own vehicle. Able to travel to clients' homes as needed (travel can be expensed)
To live within reasonable distance of the branch.

What we offer

Competitive salary package depending on skills, experience and qualifications
Annual pay reviews to keep salaries in line with inflation
Pension contributions
Blue Light Card - eligible to apply for the Blue Light Card and get access to discounts and rewards
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare.

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Care Coordinator

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