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Care Coordinator

United States 40000.00 - 50000.00 USD / Year · Job Posted January 05, 2026
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Job Description

Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.

Job Responsibility

  • Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP
  • Monitor our member support phone line and answer any questions that patients call in with
  • Complete eligibility checks for new and existing patients and own the patient offboarding process
  • Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
  • Manage referrals to health plan’s Case Management team
  • Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
  • Other responsibilities as assigned

Requirements

  • 4+ years healthcare administration experience, ideally having worked within virtual care
  • Familiarity with SDOH platforms and referrals
  • Results-oriented operator who moves fast
  • Meticulous attention to detail
  • Goes the extra mile for patients
  • Comfort with ambiguity
  • Ability to work cross-functionally with clinicians
  • Passionate about maternal and child health

What we offer

  • Competitive healthcare benefits
  • Generous equity compensation
  • Generous PTO policy

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