Care Coordinator

The Care Coordinator is responsible for supporting members by conducting health and psychosocial assessments, developing individualized care plans, and coordinating services with an Inter-Disciplinary Care Team (ICT). This role emphasizes telephonic and electronic outreach to ensure members receive timely, culturally competent support. The Care Coordinator focuses on completing assessments and initiating care plans for a high volume of new members, identifying barriers to care, implementing interventions, educating members and caregivers about available resources and benefits, and collaborating with facility and community-based care managers to facilitate smooth transitions and prevent service duplication. The position requires accurate, timely documentation and sharing process improvement ideas to enhance workflows. The work environment is primarily office-based or remote, with standard business hours and minimal weekend work.