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The Care Coordinator will coordinate the with the Care Team Lead and Care Team Member Services Manager to ensure the team has the resources required to satisfy member enrollment and maintenance in the IPC Copay Assistance Program. The Care Coordinator will respond accordingly to incoming and make external calls to client members to ensure appropriate processing of copay assistance.
Job Responsibility:
Provide client support where needed
Coordinate member implementation calls with Care Team Lead
Provide adhoc claims review as required
Identify utilizing patients, review history, determine next coverage date
Assist patient with enrollment in the manufacturer’s program
Maintain patient database for follow-up, tracking and reporting
Receive notification of new patient’s prior authorization/or review daily rejected and paid claims
This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
Other duties may be assigned
Requirements:
Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment
Excellent communication skills
Proficient with MS Office Suite
Professional telephone demeanor
Ability to maintain a high level of confidentiality
What we offer:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more