Care Coordinator Job at Avanti Homecare (Ripley)

Job Description

At Avanti Homecare, we are on an exciting journey of growth. As the Care Coordinator, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and ensure that efficient, person-centered weekly rotas are produced and managed. In addition, you will be responsible for the on-call phone (one week in every four - including weekends) for out of hours contact (until 10:30pm) and ensuring calls are covered as part of the management team. Our office hours are Monday - Friday 8:30am-4pm.

Job Responsibility

Creating and managing person-centred rotas on a weekly basis
Managing client runs and making changes and improvements when needed
Solve rota issues as they arise
Management of staff holidays and sickness inputting into E-days
On-call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact
Liaise with professionals and client families
Maintain all aspects of the office administration across the carers, clients and all digital systems
First responder to office calls
Completing monthly carer visit note reviews
Inputting and updating staff data/records and availability into company systems
Responding promptly to office alerts
Manage invoicing notes and Purchase Orders
Arranging care team introductions to our clients when required
Prepare and submit brokerage forms
Work in line with company policies and procedures
Covering care calls in office hours if needed
Supporting with all stages of onboarding of new packages
Ensure a compassionate and professional telephone manner
Recognising client problems and working with colleagues to find solutions
Provide guidance and support to the care team
Offer a supportive and caring presence and help maintain morale
Lead by example in adhering to all company policies and procedures

Requirements

A minimum of 2 years supporting and caring for people
A minimum of 1 year of experience in an office environment that involves producing and managing rotas on digital systems
Strong IT literacy in digital care planning systems
Strong experience in working with Microsoft Office or Google based software (or similar), email writing and managing an online diary
A Level 3 Diploma in Health and Social Care or working towards completion
A full UK driving licence and own vehicle
Able to travel to clients’ homes as needed (travel can be expensed)
To live within reasonable distance of the branch

What we offer

Competitive salary package and opportunities for progression
Annual pay reviews to keep salaries in line with inflation
Ongoing training and professional development
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare
Pension - Employer contributions
Blue Light Card - Eligible to apply for the Blue Light Card and get access to discounts and rewards

Avanti Homecare - All Job Offers

Select Country

Care Coordinator

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?