Care Coordinator

• Coordinate care services for pediatric patients and foster families
• Communicate regularly with patient families, physicians, and community partners
• Submit patient requests to physicians and follow up on required documentation
• Secure eligibility information and request prior authorizations from insurance providers
• Support medical billing and coding activities as needed
• Maintain strict compliance with Medicaid and HIPAA regulations
• Collaborate with referring agencies and healthcare providers
• Coordinate durable medical equipment (DME) services
• Deliver timely, accurate service while maintaining professionalism in high-stress situations

• Prior experience in DME, medical billing, utilization management, or care coordination preferred
• Familiarity with Medicaid processes and insurance authorization workflows
• Brightree software experience is a plus
• Strong attention to detail and documentation accuracy
• Excellent verbal and written communication skills
• Comfortable handling frequent and sometimes emotionally intense phone conversations
• Ability to manage multiple priorities in a fast-paced healthcare environment

Brightree software experience is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan