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As a Care Coordinator you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference. The post holder will be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GP’s and the Integrated Health and Social Care teams across North Kent.
Job Responsibility:
Be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GP’s and the Integrated Health and Social Care teams across North Kent
Work a variety of sessions during operating hours (7 days a week 8am-8pm), inclusive of weekends, Bank Holidays, Christmas, New Year and Easter Holidays
Requirements:
Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day to day basis
Administrative experience in a busy, customer facing environment
Flexible approach to work
Excellent customer services skills
Excellent telephone manner
Ability to work as part of a team
Good organisational skills
Confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
What we offer:
Group pension
Free on site-parking at Gravesham Community Hospital
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving access to discounts on every day purchases as well as cashback and voucher offers
Access to wages as you earn them to help cover life’s emergencies
Online and face to face help with mental and physical wellbeing
Access to eLearning, bespoke career pathways and opportunities for continuing professional development