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We are looking for an organised, compassionate, and proactive Care Coordinator to join our domiciliary care team in Sefton. This role plays a key part in ensuring the effective delivery of safe, responsive, and person centred care services across the local community. As Care Coordinator, you will be responsible for managing care packages, coordinating staff rotas, supporting care workers, and maintaining compliance with CQC standards and company policies. You will work closely with service users, families, care staff, local authorities, and healthcare professionals to ensure excellent outcomes and continuity of care. This is an ideal opportunity for someone with previous experience in domiciliary care coordination who thrives in a fast paced environment and is passionate about delivering high-quality care services.
Job Responsibility:
Coordinate and manage care packages to ensure safe and effective service delivery
Produce and maintain accurate staff rotas using electronic rostering systems
Allocate care workers based on service user needs, preferences, and compatibility
Ensure all care visits are covered, including providing emergency cover where required
Complete care assessments, risk assessments, and care plan reviews
Carry out spot checks, staff supervisions, and annual appraisals
Liaise with Local Authorities, healthcare professionals, service users, and families
Monitor Electronic Call Monitoring systems and respond to operational issues promptly
Support the onboarding, induction, and development of new care staff
Maintain accurate records and ensure compliance with CQC standards and company policies
On Call responsibilities
Requirements:
Experience within domiciliary care or a similar care coordination role
Experience managing staff rotas and coordinating care delivery
Knowledge of CQC regulations and compliance requirements
Experience completing care assessments and reviews
Experience supervising or supporting care staff
NVQ Level 3 or 4 in Health & Social Care (or willingness to work towards)
Full UK driving licence and access to a vehicle
Nice to have:
A1 Assessor Award
Experience using Electronic Call Monitoring systems
Previous experience participating in an on call rota
What we offer:
Comprehensive Training – Access to the Optimo Learning Academy for ongoing development and support
Career Progression – Opportunities within our growing organisation
Supportive Team Environment – Join a friendly and collaborative team
Employee Assistance Programme – 24/7 professional support via Health Assured
Reward Gateway – Access to retail discounts and recognition benefits
£500 Refer a Friend Scheme
Paid Birthday Leave – An additional paid day off for your birthday!