Care Coordinator Job at Ellie Mental Health (Nashville)

Care Coordinator

Ellie Mental Health

Location:
United States , Nashville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20.00 - 25.00 USD / Hour

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Job Description:

We are seeking a compassionate and detail-oriented Care Coordinator to join our mission to fill the gap in mental healthcare. In this role, you will be responsible for managing the scheduling of appointments for clients seeking mental health counseling services. You will serve as the first point of contact for clients, providing outstanding customer service while ensuring seamless coordination of appointments between clients and therapists. This is an essential role in supporting our efforts to provide high-quality, accessible mental health care to our community.

Job Responsibility:

Schedule and confirm counseling appointments for clients, ensuring accuracy and efficiency
Answer phone calls and respond to emails regarding appointment inquiries, cancellations, and rescheduling
Coordinate appointment schedules between multiple therapists and clients
Maintain accurate records of appointments, client details, and cancellations in the electronic health records (EHR) system
Work with clients to assess their needs and ensure appropriate scheduling based on their preferences and therapist availability
Monitor and manage the therapy calendar to avoid overbooking or scheduling conflicts
Collaborate with the clinical team to streamline scheduling processes and ensure timely service delivery
Assist in other administrative tasks as needed (e.g. helping ensure patient intake forms are completed, insurance eligibility checks, etc)
Maintain confidentiality of all client information in compliance with HIPAA regulations
Assist clients with initial questions about available services, insurance options, and payment procedures
Provide exceptional customer service to clients and maintain a positive and welcoming atmosphere

Requirements:

High school diploma or equivalent required
Associate’s degree or higher preferred
Previous experience in a scheduling, administrative, or customer service role, ideally in a healthcare or mental health setting
Familiarity with Electronic Health Records (EHR) systems
Excellent organizational and time-management skills
Strong written and verbal communication skills
Ability to maintain a calm and empathetic demeanor in what can be a fast-paced environment
Attention to detail and accuracy in scheduling and record-keeping
Ability to work independently and as part of a team
Knowledge of mental health services and terminology is a plus
Experience in customer service with a focus on helping individuals with sensitive needs
Experience in a healthcare setting, mental health setting or counseling setting a plus
Knowledge of HIPAA compliance and patient privacy laws
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice to have:

Knowledge of mental health services and terminology is a plus
Experience in a healthcare setting, mental health setting or counseling setting a plus
Knowledge of HIPAA compliance and patient privacy laws
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
experience with Valant a plus

What we offer:

Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Ellie Mental Health - All Job Offers

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