CrawlJobs Logo

Care Coordinator I-Bilingual

onecallcm.com Logo

One Call

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

16.50 - 21.50 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Job Responsibility:

  • Provides customer support to business customers via the telephone and/or Internet (e.g. instant message email)
  • Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
  • For product or service-related issues will move customer to appropriate Product Support Specialist
  • Performs other administrative duties as requested
  • Provides customer support by phone email or instant messaging to business customers
  • Serves as primary contact for inbound customers issues
  • Escalates more technical product-related issues to the proper Product Support department
  • Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries
  • Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
  • When unable to resolve the problem in a reasonable amount of time will escalate to the appropriate resource
  • Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
  • Updates customer information and ensures accurate entry of contact information
  • Meets the standards of the job such as quality standards adherence to schedule and average handle time
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Business

Requirements:

  • A high school diploma or GED is required
  • Associate or Bachelor’s degree is preferable
  • or the equivalent combination of education training and work experience
  • Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment
  • Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards
  • Demonstrate our core values of Think Big Go Fast Deliver Awe and Win Together
What we offer:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
One Call - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Care Coordinator I-Bilingual

New

Multilingual Phi Annotation Specialist

Use your language expertise to improve how spoken conversations and written summ...
Location
Location
Salary
Salary:
Not provided
oneforma.com Logo
One Forma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Are a native speaker of one of the target locales listed above
  • Have strong knowledge of regional language use, colloquial expressions, and contemporary spoken language
  • Have at least one year of experience in data annotation, transcription, audio segmentation, or PII/PHI annotation
  • Can accurately identify named entities such as persons, organizations, and locations
  • Have excellent attention to detail
  • Can follow structured guidelines and maintain consistent quality standards
Job Responsibility
Job Responsibility
  • Listen to conversational audio recordings
  • Review corresponding written summaries
  • Identify and label PHI entities, including: Person names, Organizations, Locations, Related identifying references
  • Ensure that entities appearing in the audio are accurately reflected in the written summary
  • Detect omissions, inconsistencies, and annotation errors
  • Follow detailed annotation guidelines and quality standards
  • Perform self-review to ensure accuracy and consistency before submission
Read More
Arrow Right
New

It Architect I

Designs and develops solutions based on business requirements. Interfaces with c...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically has a Bachelor's degree in computer science, information systems, or related field and eight (8) to twelve (12) years of related experience or an equivalent combination
  • Requires expert knowledge and experience using XML, JavaScript, HTML, Crystal, and SQL
  • Some demonstrated leadership and mentorship skills
  • Strong communication skills and oral presentation skills
  • Expertise in designing and implementing distributed systems, microservices, and cloud-based solutions
  • Strong proficiency in software development methodologies, tools, and frameworks
  • Excellent communication and collaboration skills, with the ability to influence and inspire teams
  • Proven leadership capabilities, with a passion for driving innovation and excellence
Job Responsibility
Job Responsibility
  • Leads the design and architecture of innovative solutions that solve complex business challenges from proof of concept to productional deployment
  • Performs and advises the analysis, evaluation, modification, testing, and implementation of enterprise-wide systems with a large scope and unusual parameters
  • Researches, analyzes, designs, proposes, and delivers solutions that are appropriate for the company's business and technology strategies
  • Leads the diagnoses of complex problems and issues with enterprise-wide systems by using different areas of knowledge and wide-ranging experience
  • Develops programming and development standards and procedures as well as program architectures for code reuse
  • Defines architectures and designs across multiple IT functional areas
  • Uses creative thinking to evaluate alternative proposals to meet cost, time, and benefits to satisfy anticipated needs
  • Researches and maintains knowledge of emerging technologies and possible applications to the business
  • Develops tests of systems specifications using the latest diagramming tools to meet business requirements and uses results to influence others outside of their area of expertise
  • Collaborates with stakeholders to understand requirements and define technical strategies
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right
New

Husky (Speaker) – Native Audio Recording Study

Your voice is exactly what AI needs. AI speech and language models learn from re...
Location
Location
Salary
Salary:
Not provided
oneforma.com Logo
One Forma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Are a native speaker of one of the listed languages
  • Are comfortable speaking naturally and spontaneously on everyday topics
  • Enjoy sharing your thoughts and engaging in group conversation
  • Are available for scheduled 30-minute sessions (3–5 sessions total)
  • Have a reliable internet connection and a quiet recording environment
  • Have a device with a microphone — headset preferred
Job Responsibility
Job Responsibility
  • Join a 30-minute recorded audio session online with 2 other native speakers
  • Participate as a speaker/guest in a natural, unscripted conversation on provided topics
  • Share your opinions, stories, and reactions naturally and conversationally — no reading from a script
  • A moderator will guide the conversation — your job is to engage, respond, and contribute authentically
  • The conversation should feel like a real podcast or talk show — casual, engaging, and authentic
  • Submit a brief episode summary after the session
Read More
Arrow Right
New

Corporate Attorney

Our client, a successful law firm, is seeking a Corporate Attorney to join their...
Location
Location
United States , Rochester
Salary
Salary:
160000.00 - 250000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of corporate law experience at a law firm
  • J.D. from an accredited law school and admission to practice in New York State
  • Experience with mergers and acquisitions, financial/securities offerings, governance and compliance issues and other business transactions
  • Ability to manage multiple priorities and thrive in a fast-paced environment
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Represent clients in mergers and acquisitions and other corporate transactions
  • Draft, review and negotiate a wide range of business agreements and transactional documents
  • Advise clients on corporate governance, entity formation and compliance matters
  • Work closely with partners, clients and cross-practice teams on sophisticated legal matters
  • Conduct legal research and provide strategic risk assessments and recommendations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Bi Data Analyst

The Business Intelligence Data Analyst designs and develops software-based data ...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a bachelor's degree in information systems and three (3) to five (5) years of related work experience or an equivalent combination
  • Proficient with Microsoft Office Suite
  • Advanced SQL and experience with a variety of relational databases
  • Strong analytical skills and the ability to propose positive business solutions
  • Reliability, organization and attention to detail
  • Excellent written and oral communication, including presentation skills
  • Knowledge of database design techniques and advanced SQL skills required
  • Proficiency in Python, R, or other statistics platform preferred
  • Professional presence with excellent interpersonal skills, including the ability to interact with management at corporate and department levels
  • Forward-thinking in implementing tools and techniques to improve analytics, driving better business decisions. Self-motivated and able to independently manage multiple responsibilities concurrently
Job Responsibility
Job Responsibility
  • Responsible for end-to-end design and maintenance of BI tool data sets, data models, reports, dashboards and visualizations in support of all department functions
  • Designs, develops and optimizes data models for the business unit and other departments
  • Routinely meets with various stakeholders to understand their data needs. Develops solutions and processes to fulfill requirements. This typically includes BI dashboards, Python programs, or Excel/VBA reports
  • Enhances business insights and decision making with robust, intuitive data visualizations
  • Leverages transactional data from enterprise resource planning (ERP) applications to extract, transform and model into reporting and analytics solutions
  • Coordinates incremental creation and structure of QVD files from disparate data sources
  • Identifies the most impactful layout and presentation of key performance metrics in easy to use self-service dashboards
  • Partners with the IT team to develop security standards for BI applications and usage of QVD files containing sensitive financial information
  • Partners and develops relationships with cross-functional leaders to improve processes and documentation, and recommends changes that lead to the adoption of world class processes
  • Proactively seeks out opportunities to increase business knowledge and create visibility within the organization
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation, sick, and holiday pay
  • Flexible Working Schedules
  • Wellbeing Programs
  • Learning Opportunities
  • Community Engagement
  • Paid Parental Leave
  • Pet Insurance
  • Fulltime
Read More
Arrow Right
New

Personal Banker

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Bran...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
May 17, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
  • Receive direction from managers and exercise judgement within defined policies and procedures
  • Develop understanding of bank products and services to connect to customers' needs
  • Interact with customers to demonstrate care and build relationships
  • Provide appropriate options for bank products and services to customer
  • Refer customers' financial needs to other bankers and partners as needed
  • Fulltime
Read More
Arrow Right
New

Language Quality Editor

As a Language Quality Editor on this project, you’ll review and post-edit machin...
Location
Location
Salary
Salary:
Not provided
oneforma.com Logo
One Forma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native speaker of the target language in your language pair
  • Experience with translation, post-editing, or language quality review
  • Ability to evaluate content for accuracy, completeness, and natural fluency
  • Comfortable working with terminology glossaries and style guides
  • Ability to deliver consistent, high-quality work within deadlines
  • A computer with a reliable internet connection
  • Native-level fluency in your target language
  • Strong command of English (source language for most pairs)
  • Attention to detail and a commitment to quality
Job Responsibility
Job Responsibility
  • Evaluate machine output for accuracy, completeness, and linguistic correctness
  • Correct errors — fix mistranslations, omissions, meaning distortion, and terminology issues
  • Ensure natural fluency — the final text should read as if it were originally written in the target language
  • Apply terminology and style standards — follow the client’s glossary, style guide, and quality requirements
  • Flag critical issues — identify meaning distortion, cultural sensitivity problems, or content that could mislead users
  • Deliver publish-ready content within defined turnaround times
Read More
Arrow Right
New

Banquet / Western Commis

Prepare special meals or substitute items. Regulate temperature of ovens, broile...
Location
Location
Tokyo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical, Trade, or Vocational School Degree
  • At least 3 years of related work experience
Job Responsibility
Job Responsibility
  • Prepare special meals or substitute items
  • Regulate temperature of ovens, broilers, grills, and roasters
  • Pull food from freezer storage to thaw in the refrigerator
  • Ensure proper portion, arrangement, and food garnish
  • Maintain food logs
  • Monitor the quality and quantity of food that is prepared
  • Communicate assistance needed during busy periods
  • Inform Chef of excess food items for use in daily specials
  • Inform Food & Beverage service staff of menu specials and out of stock menu items
  • Ensure the quality of the food items
  • Fulltime
Read More
Arrow Right