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Care Coordinator 1

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One Call

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.50 - 21.50 USD / Hour
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Job Description:

Provides customer support by phone email or instant messaging to business customers. Serves as primary contact for inbound customers issues. Escalates more technical product-related issues to the proper Product Support department.

Job Responsibility:

  • Provides customer support to business customers via the telephone and/or Internet
  • Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
  • Serves as primary contact for inbound customers issues
  • Processes a high volume of customer inquiries of One Call Care Management products and services
  • Troubleshoots customer problems identifies the root cause of the problem
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
  • Updates customer information and ensures accurate entry of contact information
  • Meets the standards of the job such as quality standards adherence to schedule and average handle time
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Business

Requirements:

  • A high school diploma or GED is required for this role
  • Associate or Bachelor’s degree is preferable
  • Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment
  • Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards
  • Demonstrate our core values of Think Big Go Fast Deliver Awe and Win Together

Nice to have:

  • Associate or Bachelor’s degree
  • The equivalent combination of education training and work experience
What we offer:
  • Remote Work: We are a remote-first company
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • company-paid life insurance and short and long-term disability coverage
  • Supportive Services: Colleague Assistance Program that provides free counseling and financial services
  • One Call Foundation provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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