Care Coordinator 1 Job at One Call

Job Description

Provides customer support by phone email or instant messaging to business customers. Serves as primary contact for inbound customers issues. Escalates more technical product-related issues to the proper Product Support department.

Job Responsibility

Provides customer support to business customers via the telephone and/or Internet
Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
Serves as primary contact for inbound customers issues
Processes a high volume of customer inquiries of One Call Care Management products and services
Troubleshoots customer problems identifies the root cause of the problem
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
Updates customer information and ensures accurate entry of contact information
Meets the standards of the job such as quality standards adherence to schedule and average handle time
May provide guidance and/or mentoring to less experienced Customer Service Associates - Business

Requirements

A high school diploma or GED is required for this role
Associate or Bachelor’s degree is preferable
Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
Excellent customer service skills
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards
Demonstrate our core values of Think Big Go Fast Deliver Awe and Win Together

Nice to have

Associate or Bachelor’s degree
The equivalent combination of education training and work experience

What we offer

Remote Work: We are a remote-first company
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides colleagues financial assistance during times of unexpected hardships

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Care Coordinator 1

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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