Care Coordination Consultant Job at Office Angels (Tonbridge)

Job Description

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic fast-paced environment where you can showcase your exceptional administration skills? If so, we have the perfect opportunity for you! We are seeking a dedicated Care Coordination Consultant to join our vibrant team in Tonbridge. In this permanent position, you will play a crucial role in coordinating live-in care services, ensuring that clients receive the highest standard of care while supporting the dedicated carers.

Job Responsibility

Build strong, trusting relationships with clients, families, and carers
Match carers to clients, considering skills, experience, personality, and care needs
Manage and maintain accurate carer and client schedules to ensure seamless service delivery
Proactively plan to ensure continuity of care and respond promptly to inquiries
Support carers throughout their placements
Maintain accurate records within CRM systems, ensuring all communications are documented
Monitor service delivery and tackle scheduling challenges head-on
Uphold company policies and industry regulations, ensuring the safety and wellbeing of clients and carers
Recognise and escalate safeguarding concerns as needed while maintaining confidentiality
Utilise our bespoke CRM system to manage scheduling and communications effectively
Produce and interpret operational reports to assist management in achieving strategic goals

Requirements

Excellent communication and relationship-building abilities
Strong and solid administration and co-ordination background
Organisational and time-management skills
Ability to juggle multiple priorities in a fast-paced environment
A keen eye for detail and accuracy
Effective problem-solving and decision-making skills
Ability to deal with sensitive issues
A customer-focused approach with robust IT skills, including proficiency in CRM systems and Microsoft Office
A background within care would be desirable but not essential

What we offer

20 days holiday + BH, rising after probation
pension
free parking

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