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K Health Logo K Health · Customer Service

Care Concierge

United States, New York 40000.00 - 50000.00 USD / Year · Job Posted February 18, 2026
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Job Description

We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. Must be flexible including nights, weekends and some holidays.

Job Responsibility

  • Develops close relationships with and serves as primary point of contact for patients
  • Onboards patients and validate insurance and IDs within department SLA requirements
  • Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
  • Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
  • Communicate effectively and proactively with patients, providers and co-workers to facilitate care
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Initiate outreach and missed appointment procedures
  • Maintain strict confidentiality in accordance with HIPAA policies
  • Act as an expert on the Clinic App and related systems, processes and tools
  • Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
  • Monitor Provider schedule adherence and performance within department’s SLAs
  • Troubleshoot and document technical issues for patient resolution
  • Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience

Requirements

  • 1+ Years in Healthcare/Hospitality experience
  • Team player in a small, supportive environment
  • Ability to work with phone, chat, sms and email communication
  • Empathetic, trustworthy, and passionate about patient care
  • Organized and flexible: handle changing needs with ease
  • Tech-savvy: troubleshoot and explain to patients
  • Experience with Epic, Salesforce, G-Suite, Jira, and Slack
  • High school diploma (associate's/bachelor's in healthcare preferred)
  • Must have flexibility to work within the following hours (9:00 a.m. and 11:00 p.m. EST) including 1 weekend shift per week

What we offer

  • Hybrid work schedule with weekly lunches and stocked fridges
  • Monthly social committees for company events
  • 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
  • Stock options for every full-time employee
  • Paid parental leave
  • 401k benefit
  • Commuter Benefits
  • Competitive health, dental, and vision insurance options
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