Care Co-ordinator

• Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company
• Visit Service Users
• review and formulate comprehensive Care Plans and risk assessments
• Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the Company’s Quality Policy
• Make referrals to external agencies for the provision of aids and adaptations to assist with daily living and heath needs
• Ensure accuracy and completeness of all documentation held in service user’s homes
• Carry out Quality Assurance Checks and to monitor the quality-of-service delivery and Service User satisfaction, through visits to clients and through staff observations
• Undertake visits to service users (introductory, routine or prompted by feedback from staff) ensuring that electronic records are monitored
• updated and the outcome of the visit is recorded appropriately and ensuring that routine visits are maintained within the specified frequency
• Complete advanced care plans for service users
• Ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training, minimising the time it takes to build their weekly hours in line with their availability
• Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas
• Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes
• Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability
• to ensure efficient and effective service delivery
• Monitor and provide in-field training as and when appropriate to Care Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions
• Report sickness and authorise annual leave for Care Support Workers in line with Company guidelines, and to contribute to managing attendance at work following Company policies and procedures
• Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services
• Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy
• Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure
• Maintain all written reports and administration up to date
• Always uphold Assisted Lives’ interests and reputation and in all aspects of your role
• Contribute proactively to care quality and the internal company culture
• Support senior managers and company owners in promoting the overall success of Assisted Lives
• Maintain close liaison with both the Care Manager and Administrators
• Carry out other reasonable tasks and duties from time to time as required
• Assist the Registered Manager in holding team meetings for Care Workers
• Provide short term cover for other Care Coordinators when they are unavailable
• Comfortable operating in a ‘soft’ sales capacity in order to take on new Service Users, explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations
• To capture and record all new enquiries in accordance with Assisted Lives processes
• To identify areas of improvement in relation to delivery of service provision, care management and day to day running of the service
• Respond to Service Users’ needs by contacting GP/ambulance service/District Nurses/next of kin and record action taken
• Liaise with multi-agencies
• Systematically solve day to day problematical issues which arise
• To participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues
• To resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained
• Record and report all actions undertaken whilst on call on People Planner
• To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy
• To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments
• To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
• To take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines
• Maintaining awareness – understanding and adhering to Company policies and procedures and CQC requirements
• Attending training sessions as required
• Participating in corporate and statutory initiatives as required

• Experience in care provision at a level that reflects the responsibilities of the post applied for
• Good literacy and numeracy skills
• Good presentation skills
• Strong IT skills
• Understanding of legislation concerned with care provision
• Administrative experience
• Full driving licence

• NVQ 2 in Health and Social Care
• Professional qualification
• Experience as a supervisor or senior care worker or other role within a care providing organisation

mileage expenses can be claimed