Care Co-ordinator

• Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users
• Visit Service Users
• review and formulate comprehensive Care Plans and risk assessments
• Make referrals to external agencies for the provision of aids and adaptations
• Ensure accuracy and completeness of all documentation held in service user’s homes
• Carry out Quality Assurance Checks and to monitor the quality-of-service delivery and Service User satisfaction
• Ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training
• Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled
• Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability
• Monitor and provide in-field training as and when appropriate to Care Support Workers
• Report sickness and authorise annual leave for Care Support Workers
• Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation
• Be accountable for recording and reporting any compliments/complaints, incidents and concerns
• Participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues
• To assist the Registered Manager to implement the monitoring and quality control processes
• To take responsibility for office administration tasks

• Experience in care provision at a level that reflects the responsibilities of the post applied for
• Good literacy and numeracy skills
• Good presentation skills
• Strong IT skills
• Understanding of legislation concerned with care provision
• Administrative experience
• Full driving licence
• Clear written and verbal communication skills
• A logical and rational approach to resolving problems and making decisions
• Possesses a good understanding of the multi-agency and multi-disciplinary nature of social care
• Demonstrates strong Service User focus
• Good people management and strong leadership skills
• Demonstrates values of respect, trust and calmness
• Organising skills – being able to plan, meet deadlines

• NVQ 2 in Health and Social Care
• Professional qualification
• Experience as a supervisor or senior care worker or other role within a care providing organisation

mileage expenses can be claimed