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Care Center Manager for Prosano Health Solutions, an Advanced Primary Care model in partnership with Blue Cross Blue Shield of Arizona, focused on delivering affordable, convenient, and personalized care.
Job Responsibility:
Under the direction of the Director of Operations, and in partnership with the Care Center lead physician and the executive leadership team, this person will be responsible for and facilitates day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations
Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by the Director of Operations
Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high=performing team committed to service excellence
Collaborate closely with the Care Center team to ensure the Care Center’s performance in effective value-based care and are aligned with Key Performance Indicators (KPIs)
In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards
Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Other duties as assigned
Requirements:
High School Diploma
3 years in healthcare management directly serving patients
BLS Certification required within 30 days of hire
Excellent patient or customer service and communication skills