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Care Advisor

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Kingsley Healthcare

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Location:
United Kingdom , Lowestoft

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Category:
Sales

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Contract Type:
Not provided

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Salary:

29120.00 GBP / Year ▼
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Job Description:

This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in. This is NOT a "Call Centre" role.

Job Responsibility:

  • Act as the trusted guide for families navigating finding care
  • Manage the entire pipeline from first enquiry to final move-in
  • Conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy
  • Match family needs to the right home, balancing empathy with commercial drive to convert enquiries into admissions
  • Maintain 100% data accuracy in Care Compass (Salesforce CRM)
  • Part of a rotating Sunday On-Call Rota

Requirements:

  • Confident self-starter, able to work autonomously
  • Empathetic but commercial, able to build rapport and discuss fees
  • Tech-savvy, experience with Salesforce or similar CRM is a distinct advantage
  • Must be available to work alternate weekends (Sat & Sun)
  • Must have a private, quiet home workspace suitable for confidential calls (GDPR Requirement)
  • Must be able to attend the Lowestoft Head Office a minimum of one day per week
  • Must commit to a 4-day rolling rota (10-hour shifts, 08:00–18:00)
  • Must participate in a Sunday On-Call roster
What we offer:
  • Performance Related Bonus
  • Comprehensive induction and training programme
  • Opportunities for career development and progression
  • Employee Assistance Programme
  • Blue Light Card Scheme (enrolment fee reimbursed)
  • Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service
  • Refer a friend and receive a thank you gift of up to £500
  • Full DBS disclosure paid
  • Enhanced rates of pay for bank holidays
  • Paid breaks
  • Company Pension Scheme
  • Employee Wellness Health Assured Benefit Program
  • Employee Benefits & Discount Scheme
  • New "4-Day Week" Model (4 days on, 3 days off)
  • Christmas Day guaranteed off

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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